Bhaumik Patel
Toronto,ON
Summary
Experienced technical support specialist with a strong track record of troubleshooting hardware and software issues, maintaining computing equipment, and providing exceptional customer service. Proficient in Windows Active Directory, VPN, and wired and wireless network technologies. Seeking to leverage my skills and certifications in a technical support role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Wizdevs
Toronto, ON
04.2023 - Current
- Provided technical support to over 200 end-users, ensuring 95% first-call issue resolution.
- Enhanced support processes with team, increasing efficiency by 15%.
- Conducted system updates and preventive maintenance, reducing system downtime by 20%.
- Managed Windows Active Directory, ensuring accurate user account management.
- Configured and supported VPN connections for remote employees.
- Utilized PowerShell for automation and scripting tasks, increasing task efficiency by 25%.
Technical Sales/Service Representative
Bell Telecommunications
Toronto, ON
03.2021 - 12.2022
- Demonstrated and sold telecommunications products and services.
- Provided technical advice and support to customers, ensuring understanding of products and services.
- Conducted product demonstrations and explained features to customers.
- Assisted customers in choosing the right products and services.
- Resolved customer complaints and issues in a timely and professional manner.
- Managed an average of 30 customer interactions daily, maintaining high satisfaction.
- Increased sales revenue by 20% through effective product demonstrations and upselling techniques.
Education
Advanced Diploma - Computer Programming
Seneca College
Toronto, ON12-2022
Diploma - Computer Engineering
Parul University
Vadodara , India05-2020
Skills
- Effective communication
- Customer service
- Remote desktop services
- Remote Technical Assistance
- Time management
- Team collaboration
- Adaptability
- Attention to detail
- Multitasking
- Presentation
Technical Skills
- Operating Systems: Windows 10, macOS, Ubuntu Linux , IOS, Android.
- Networking: TCP/IP, DNS, DHCP, VPN, wired and wireless networks.
- Directory Services: Windows Active Directory, Group Policy Management
- Hardware: PC assembly, troubleshooting (CPU, RAM, HDD/SSD, motherboard), printer setup and maintenance.
- Software: Microsoft Office Suite, troubleshooting tools (Sysinternals Suite, Wireshark), antivirus software (McAfee, Norton), remote desktop tools (TeamViewer, Remote Desktop Connection).
- Scripting: PowerShell, basic Bash shell scripting.
- Database: SQL (MySQL, SQLite) , MongoDb.
- Cloud Services: Familiarity with AWS
- Remote Access: SSH client (PuTTY)
Certification
- Comptia A+
- Digital Marketing
- Introduction to Ethical Hacking
Projects
- Note Reminder Web Application: Developed using React and Firebase, managing over 1,000 notes and reminders for users.
- Technologies used: Node, Firebase
- Live News Web Application: Designed and implemented to provide real-time news updates to 500+ daily users.
- Technologies used: Node.js, Express, MongoDB, Bootstrap, EJS for dynamic data rendering.
Hosted on Digital Ocean.
References
References available upon request.
Timeline
Technical Support Specialist
Wizdevs
04.2023 - Current
Technical Sales/Service Representative
Bell Telecommunications
03.2021 - 12.2022
Advanced Diploma - Computer Programming
Seneca College
Diploma - Computer Engineering
Parul University
- Comptia A+
- Digital Marketing
- Introduction to Ethical Hacking
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