Vinayak Rajeev
Cornwall,ON
Summary
Adaptable college graduate with a Computer Networking and technical support experienced. Aiming to leverage the academic experience and proven knowledge of warehouse management, dispatch operations, and safety management to successfully fill the role at your company.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Xplore
Cornwall, Ontario
04.2024 - Current
- Provided comprehensive technical support to customers via telephone, email and chat.
- Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Inbound Team Associate
Drake International Inc
Cornwall, ON
08.2022 - 11.2023
- Received, unpacked and inspected incoming shipments of merchandise.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Assisted in inventory management, ensuring stock levels met demand without excess.
DC SHIPPING TEAM ASSOCIATE
Walmart
Cornwall, ON
04.2020 - 06.2022
- Managing GLS system and supporting front desk
- Solving technical issues regarding GLS and maintain the network
- Adding new trailer details to the computer and following shipping policies and procedures
- Operate material handling equipment (MHE) to move large quantities of merchandise
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Proficiently using 5090 shipping lane computers and TC70's with MM program.
SPECIALIZED CLEANER
Clean International INC
Cornwall, ON
02.2020 - 05.2020
- Performing tasks on software for different machines
- Operate cleaning machines and cleaning building exterior
- Handling heavy loads in cold environment
- Disassemble certain parts of the machines to clean them up and reassemble them afterwards.
Education
Computer Networking and Technical Support Technical Support -
ST. LAWRENCE COLLEGE
04.2021
Computer Science -
SNV. SKT HSS
Skills
- HTML
- Linux
- Microsoft Office
- Deep understanding in Android and iOS
- Experienced working in gaming consoles
- Effective Communication
- Teamwork and working independently
- Experienced in WordPress
- PowerShell and C
- Visual Studio Code
- Ability to learn new job and work efficiently
- Hands on experience with CISCO and Microsoft products
- Strong troubleshooting skills and maintenance and security
- Ability to lift up to 50 lbs safely and perform general duties
- Experienced in different hardware operating systems
Timeline
Technical Support Specialist
Xplore
04.2024 - Current
Inbound Team Associate
Drake International Inc
08.2022 - 11.2023
DC SHIPPING TEAM ASSOCIATE
Walmart
04.2020 - 06.2022
SPECIALIZED CLEANER
Clean International INC
02.2020 - 05.2020
Computer Networking and Technical Support Technical Support -
ST. LAWRENCE COLLEGE
Computer Science -
SNV. SKT HSS
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