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Bharathi Murugesan
Operations Manager
Edmonton,AB
Summary
Experienced restaurant supervisor with over 17 years of dedicated service in the hospitality industry. Proven track record of efficiently managing teams, ensuring exceptional customer service, and optimizing operational procedures to exceed quality standards. Skilled in fostering a positive work environment and driving revenue growth through strategic leadership and attention to detail.
Overview
19
19
years of professional experience
Work History
Food service supervisor
FATBURGER
Edmonton, Alberta, Canada
06.2024 - Current
- Supervise and coordinate activities of the staffs in daily operations.
- Prepare and submit reports, maintain of stocks.
- Prepare weekly work schedule.
- Estimate and order ingredients and supplies.
- Maintain records of repairs, sales & wastage.
- Ensure food service and food quality.
- Train staffs in job duties and safety procedures.
- Supervises work area, equipment cleaning & maintenance.
- 2396896 Alberta Ltd -104 Avenue NW
Area Manager
EVERSUB India Private Limited
Chennai, Tamil Nadu, India
02.2022 - 06.2024
- Supervise and Co-ordinate with the team members in daily operations.
- Supervises work area, equipment cleaning & maintenance.
- Create and implement an action plan to address operational areas in need of improvement.
- Analyze how the restaurant is performing compared to Subway brand standards, policies, and procedures, analyze sales and cost data and provide specific customized direction to improve in those areas.
- Building Relationships: Develop strong, trusting, and productive working relationships with the Team Members.
- Building Sales & Profits: Leading the team in business goals according to Brand standards and territory expectations.
- Ensures adherence to all safety procedures pertaining to Food, Workspace & Equipment operations.
Field Consultant & Trainer
SUBCORP LLP
Chennai, Tamil Nadu, India
09.2018 - 01.2022
- Supervising and maintaining the high-quality level of food production and ensuring that the team follows the food safety standards.
- Training the Sandwich Artist & Sandwich Artist Pro in food preparations.
- Maintaining the high-quality level of food production and ensuring that the team follows the Standards and guest satisfactions are met.
- Cooperate in achieving forecasted food cost with minimum wastage without compromising the Quality and standard.
- Scheduling team members and delegating tasks on duty.
- Ensuring Promote and friendly Guest service.
Field Consultant & Trainer
Gurpreet Gulri & Manpreet Gulri LLP
Chennai, Tamil Nadu, India
04.2012 - 08.2018
- Organize and Supervise shifts for a smooth operation.
- Delegate team members’ tasks during the shift.
- Manage Schedules for the shift.
- Maintain stock levels for the shift and the delegate team members for the Mise en place.
- Implement policies and protocols that will maintain future restaurant Operations.
- Demonstrate team leader skills.
- Provide a level of customer service that exceeds guest satisfaction.
- Managed the day-to-day operation of the facility.
Operations Manager
King Foods
Chennai, Tamil Nadu, India
04.2010 - 03.2012
- Supervise and maintain a clean restaurant and good customer service.
- Create new innovative promotions and offers to customers to increase the footfalls.
- Ensure that company standards and guidelines are followed.
- Ensure that Restaurant passing in our monthly evaluations.
- Maintain all required products as per the menu.
- Preparing a duty roaster for the week.
- Intend Stock and Control wastage and pilferage.
Trainee Assistant Manager
Pink Papaya foods Pvt. Ltd.
Chennai, Tamil Nadu, India
05.2009 - 02.2010
- Overseeing Guest service operations & Supervising employees.
Housekeeping Supervisor
Hotel Brown Star
Chennai, Tamil Nadu, India
02.2007 - 11.2007
- Supervising the House keepers.
- Educating new hires on the organization’s policies and procedures.
- Managing Time and Schedules the House keepers.
- Managing cleaning Equipment’s and Guest Supplies.
- Supervise and check the cleaned check-out rooms for next guest check-in.
- Handling Customer Complaints.
Education
HACCP Level – 3 -
SGS ACADEMY
Mumbai, India07-2021
Master of Business Administration - Production Management
Vinayaka Mission University
Salem, Tamil Nadu, India02-2011
Bachelor of Science - Tourism and Hotel Management
Madurai Kamaraj University
Madurai, Tamil Nadu, India04-2007
Advanced Diploma - Catering Technology & Hotel Management
Small Industries Service Institute
Chennai, Tamil Nadu, India08-2005
HSC (12th Standard) - undefined
Auxilium Girls Higher Secondary School
Chennai, Tamil Nadu, India10-2003
SSLC (10th Standard) - undefined
Theni MHNU MHSS M Thevanpatty
Theni, Tamil Nadu, India06-2001
Skills
Guest service / Guest Relations
Quality control checker: food and beverage processing
Sandwich artist: Sandwich & Salad maker
Process control checker: food and beverage processing
Produce grader: food and beverage processing
Product tester: food and beverage processing
Hazard analysis critical control point (HACCP) coordinator
Coordinator rage processing supervisor
Production supervisor: food and beverage processing
Managing Restaurant operations
Interacting and Communicating with Restaurant Teams
Languages
English
Professional Working
Accomplishments
- Subjammer Winner in 2018.
- Appreciation Certificate: Outstanding achievement in SUBWAY Operations.
INDUSTRIAL TRAINING
- TAJ Madras Flight Kitchen Pvt. Ltd. - Chennai - Tamil Nadu – India November 2005 – May 2006 Training undergone in Production Department.
- Hotel BROWNSTAR - Chennai - Tamil Nadu – India. January 2005 – April -2005 Training is undergone in Food & Beverage, Food & Beverage service.
DECLARATION
I hereby declare that the above-mentioned details are true to the best of my knowledge. Bharathi Murugesan
Timeline
Food service supervisor
FATBURGER
06.2024 - Current
Area Manager
EVERSUB India Private Limited
02.2022 - 06.2024
Field Consultant & Trainer
SUBCORP LLP
09.2018 - 01.2022
Field Consultant & Trainer
Gurpreet Gulri & Manpreet Gulri LLP
04.2012 - 08.2018
Operations Manager
King Foods
04.2010 - 03.2012
Trainee Assistant Manager
Pink Papaya foods Pvt. Ltd.
05.2009 - 02.2010
Housekeeping Supervisor
Hotel Brown Star
02.2007 - 11.2007
Master of Business Administration - Production Management
Vinayaka Mission University
Bachelor of Science - Tourism and Hotel Management
Madurai Kamaraj University
Advanced Diploma - Catering Technology & Hotel Management
Small Industries Service Institute
HSC (12th Standard) - undefined
Auxilium Girls Higher Secondary School
SSLC (10th Standard) - undefined
Theni MHNU MHSS M Thevanpatty
HACCP Level – 3 -
SGS ACADEMY