BHAGYARAJ PILLAI
Fredericton,NB
Summary
Knowledgeable Project Manager with expertise in Business Analysis and Scrum Master role. Proven ability to gather requirements and translate them into effective solutions, leading to improved workflows and stakeholder satisfaction. Demonstrated expertise in problem-solving and communication to drive cross-functional team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business System Analyst - Manager
Merkle
01.2024 - 01.2025
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Creating Feed Layout Document (FLD), Source to Target Mapping (STT) and Data Dictionary for the source data.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
Technical Lead Analyst & Scrum Master
Vertisystem
07.2020 - 01.2024
- Casino and Central Credit Domain Expertise.
- Went On-site at client location (Australia) to gain & impart knowledge as Casino SME.
- Collaborated with cross-functional teams for seamless integration of new technologies into existing infrastructure.
- Improved customer satisfaction, addressing client concerns and resolving complex technical problems.
Lead Product Owner, Lead Business Analyst
Ness Technologies
09.2018 - 06.2020
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
Senior Module Lead, Senior Business Analyst
VFS Global
03.2018 - 09.2018
- Travel Visa and Logistics Domain Expertise.
- Drafted analyses of new and emerging new technology useful for our designed website, recommending improvements where appropriate.
- Presented analytical documentation to Stakeholder and clients, translating complex studies into universally comprehensible language.
Senior Business Analyst, Project Module Lead
LTI
01.2015 - 02.2018
- Banking and Media & Entertainment Domain Expertise.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Education
Bachelor of Science - Computer Engineering
University of Mumbai
Mumbai05-2012
Skills
- Business Analysis
- Project Manager
- PSPO Certified Scrum Master
- ISTQB Manager
- Customer Onboarding Management
- Agile metrics tracking
- Data Warehousing
- API Testing
- Requirement Gathering
- Vendor/ Stakeholder Management
- ETL Migration Projects
- Quality Assurance
Certification
- Professional Scrum Product Owner (PSPO – I)
- Agile Scrum Master (ASM)
- ISTQB Test Manager Level
- ISTQB Foundation Level
- ISTQB Advanced Test Analyst Level
- Data Centric Testing Analyst Certified
- CP BAT (Certified Professional – Basic Agile Testing)
Languages
English
Hindi
Tamil
Marathi
Awards Recognition
- ACE Award for outstanding contribution to project management in Vertisystem & Merkle
- Applause award for respective projects at Sears & Ness Technologies
- Pat on the Back award at VFS Global
Personal Information
Date of Birth: 11/13/90
Location Preference
Fredericton, NB, Canada
Timeline
Business System Analyst - Manager
Merkle
01.2024 - 01.2025
Technical Lead Analyst & Scrum Master
Vertisystem
07.2020 - 01.2024
Lead Product Owner, Lead Business Analyst
Ness Technologies
09.2018 - 06.2020
Senior Module Lead, Senior Business Analyst
VFS Global
03.2018 - 09.2018
Senior Business Analyst, Project Module Lead
LTI
01.2015 - 02.2018
Bachelor of Science - Computer Engineering
University of Mumbai
Similar Profiles
Nikolai PenkevNikolai Penkev
SDET at MerkleSDET at Merkle
Shraddha ParasharShraddha Parashar
Sr. Software Engineer at MERKLESr. Software Engineer at MERKLE
TEJAL GIRASETEJAL GIRASE
Campaign Developer at MerkleCampaign Developer at Merkle