SHIKHA JAIN
Manager
Oakville,Ontario
Summary
Dynamic Senior Business/System Analyst with over 15 years of experience in Financial Services, Banking, and Pharma, specializing in IT transformation and digital modernization initiatives. Proficient in requirements elicitation, process and data modeling, and solution design, with a strong emphasis on defining product vision and strategy. Expertise in Agile methodologies, backlog management, and cross-functional collaboration enhances stakeholder engagement and drives project success. Recognized for mentoring teams and improving operational efficiency through innovative approaches, ensuring alignment with business objectives while managing shifting priorities to deliver strategic outcomes in complex environments.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Business/System Analyst (Manager)
RBC Royal Bank
08.2021 - Current
- Led business and system analysis for RBC bank in Commercial Banking and Core Credit Systems including personal banking and capital domain, defining requirements and resolving complex challenges.
- Conducted stakeholder workshops to document processes, ensuring alignment with business objectives.
- Developed BRDs, functional specifications, and user stories using JIRA and Confluence.
- Directed large-scale migration projects, focusing on data mapping and cross-functional collaboration.
- Mentored junior analysts, enhancing team capabilities and driving successful project outcomes.
- Leveraged AI-powered tools, including Generative AI and LLM-based solutions such as Helios and RBC Assist, to streamline business analysis documentation processes—achieving a 40% reduction in manual effort and enhancing accuracy by 30%.
- Led cross-functional teams to implement system enhancements, resulting in improved efficiency and user satisfaction across departments.
- Developed and executed strategic initiatives to streamline business processes, significantly reducing operational redundancies and enhancing productivity.
- Analyzed complex data sets to identify trends, driving informed decision-making and contributing to overall strategic planning efforts.
- Facilitated stakeholder workshops to gather requirements and translate business needs into actionable system specifications, ensuring alignment with corporate goals.
Data Specialist
Novartis
04.2018 - 07.2021
- Streamlined healthcare data extraction and integration, ensuring EFPIA Transparency compliance.
- Managed global stakeholder communications and resolved incidents effectively.
- Visualized insights with QlikView to inform strategic decision-making.
- Implemented Data Governance and Risk & Control frameworks, enhancing compliance.
- Developed policies and standards, tracking adoption against industry benchmarks.
- Developed data management processes that improved accuracy and efficiency, enhancing overall project outcomes and team performance.
- Led initiatives to streamline data reporting processes, resulting in faster decision-making and improved operational effectiveness.
- Analyzed complex datasets to extract actionable insights, driving strategic recommendations that aligned with organizational goals.
- Collaborated with cross-functional teams to implement data integrity protocols, ensuring compliance with industry standards and regulations.
Analyst Process Developer
Genpact
10.2016 - 03.2018
- Analyzed dealer and financial data to identify risks, trends, and compliance gaps.
- Ensured adherence to KYC and regulatory requirements, consistently meeting SLA and control standards.
- Developed requirement documentation and process workflows for compliance systems.
- Collaborated with cross-functional teams to enhance operational efficiency.
Research Analyst
S&P Capital IQ
10.2015 - 10.2016
- Generated fixed-income price comparison reports, enhancing US/UK credit analysis.
- Conducted in-depth financial market research, supporting risk teams in informed decision-making.
- Analyzed market trends and data to identify investment opportunities.
Senior Process Analyst
TCS
09.2008 - 04.2011
- Maintained general ledger, reconciled CITI Bank credit card accounts, and prepared receivable reports using PeopleSoft & Excel.
- Conducted process migration training in Canada, enhancing cross-border operational expertise.
- Analyzed financial data to identify trends and improve reporting accuracy.
Finance Assistant
Yum International
05.2010 - 01.2011
- Managed vendor invoices and accounts payable for major brands, ensuring accuracy and compliance.
- Utilized JD Edwards for purchase order management and MIS reporting, facilitating timely vendor issue resolution.
- Developed financial reports to support decision-making processes.
CSA
Fidelity Investments Ltd.
07.2006 - 09.2008
- Streamlined UK mutual fund transactions using AS400 and Citrix environments.
- Ensured accuracy and compliance in fund liquidation while supporting back-office operations.
- Implemented process improvements to enhance operational efficiency.
Education
Chartered Financial Analyst (CFA) Level 1 -
CFA Institute
US01.2015
MBA - Finance & Marketing
ICFAI University
India01.2012
Bachelor of Commerce - undefined
Punjab University
India01.2005
Skills
IT Project and Product Management
Certification
Certified ScrumMaster (CSM) & Certified Scrum Product Owner (CSPO) - Scrum Alliance, 2022
Roll of Honour in Graduation
Awarded with roll of honour from punjab university in 2005
Timeline
Senior Business/System Analyst (Manager)
RBC Royal Bank
08.2021 - Current
Data Specialist
Novartis
04.2018 - 07.2021
Analyst Process Developer
Genpact
10.2016 - 03.2018
Research Analyst
S&P Capital IQ
10.2015 - 10.2016
Finance Assistant
Yum International
05.2010 - 01.2011
Senior Process Analyst
TCS
09.2008 - 04.2011
CSA
Fidelity Investments Ltd.
07.2006 - 09.2008
MBA - Finance & Marketing
ICFAI University
Bachelor of Commerce - undefined
Punjab University
Chartered Financial Analyst (CFA) Level 1 -
CFA Institute