Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priyanka Joshi

Milton,ON

Summary

Business Analyst with over 7 years of experience delivering data-driven solutions for web, mobile, and API platforms. Expertise in aligning business requirements with technical solutions through comprehensive documentation, including BRDs and FSDs. Skilled in leading cross-functional teams through the SDLC using Agile and Waterfall methodologies. Proficient in Salesforce, JIRA, SQL, and ServiceNow, with a track record of enhancing stakeholder satisfaction and driving product innovation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Associate Business System Analyst

McKesson Canada
Mississauga, Ontario
06.2021 - 04.2025
  • Acted as proxy Product Owner for Inviva’s Salesforce application, aligning product strategy with business priorities.
  • Drove process improvements that boosted efficiency by 30% across teams.
  • Led cross-functional projects to enhance collaboration and outcomes.
  • Analyzed business needs, delivering tailored solutions that increased ROI.
  • Streamlined workflows, reducing project timelines by 25% on average.
  • Facilitated user training, elevating system adoption rates by 40%.
  • Developed comprehensive documentation to ensure clarity and compliance.
  • Utilized data analytics to inform strategic decisions and drive growth.

Business Analyst

Teleperformance (Seagate)
Toronto, Ontario
12.2018 - 06.2021
  • Oversaw design, development, and implementation of complex system changes with cross-functional teams.
  • Facilitated sprint planning, daily scrums, retrospectives, and reviews to enhance team collaboration.
  • Analyzed As-Is processes with stakeholders to recommend improvements for future state processes.
  • Acted as proxy Product Owner, collaborating with operations to define business features.
  • Recommended enhancements for UI/UX design and identified opportunities for process improvements.
  • Trained and mentored junior business analysts to strengthen team capabilities.
  • Acquired knowledge of CRM, Orders Management, and Inventory Management applications for data insights.
  • Produced reports on IVR performance metrics and provided actionable recommendations.

Project Manager/ Business Analyst

Valorise
Dubai
09.2013 - 04.2016
  • Managed multiple complex projects across software development lifecycle phases: concept, design, production, testing, release.
  • Communicated project status effectively to technical and non-technical stakeholders.
  • Collaborated with engineering, QA, operations, and product teams to align objectives.
  • Executed all project tasks within specified timeframes as documented in Redmine.
  • Logged incidents, requests, problems, and changes using ServiceNow.
  • Conducted regression, functional, and migration testing to ensure quality standards.

Education

Master of Science - International Business Management (Finance)

Heriot Watt University
Dubai, UAE
11-2014

Post Graduate Certificate - Software Engineering

University of York
England, UK
07-2013

Bachelor of Engineering - Computer Science

Birla Institute of Technology And Science Pilani
Dubai, UAE
09-2012

Skills

  • Salesforce administration
  • Data analytics and visualization (Power BI)
  • Business process improvement and mapping
  • User acceptance testing
  • Agile methodologies and project management
  • Stakeholder management and requirements gathering
  • Cross-functional collaboration
  • Workflow optimization and analysis
  • Problem solving and analytical thinking
  • Effective communication skills
  • Technical documentation and reporting
  • User training and mentoring
  • Product backlog management and coordination
  • Timeline estimation and task prioritization
  • Team supervision and collaborative teamwork
  • Quality assurance and gap analysis
  • Customer relationship management (CRM)
  • MS Office proficiency
  • Preparing reports and KPI tracking
  • Operations analysis and business solutions development

Certification

  • Certified Scrum Product Owner (CSPO)
  • Power BI Essential Training (2024)
  • Power BI: Dashboards for Beginners

Timeline

Senior Associate Business System Analyst

McKesson Canada
06.2021 - 04.2025

Business Analyst

Teleperformance (Seagate)
12.2018 - 06.2021

Project Manager/ Business Analyst

Valorise
09.2013 - 04.2016

Master of Science - International Business Management (Finance)

Heriot Watt University

Post Graduate Certificate - Software Engineering

University of York

Bachelor of Engineering - Computer Science

Birla Institute of Technology And Science Pilani

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Priyanka Joshi