Bettina Huerta-Serna
Alameda,CA
Summary
Dynamic team player with a positive attitude, strong time management, excellent communication skills,
organization with the ability to produce high-quality work and meet deadlines in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
On Road Supervisor/OMS/Revenue Recovery Supervisor
United Parcel Service, UPS
Oakland, CA
07.2016 - Current
- Completing performance reviews, accident reports, and training in a timely manner
- Ensuring that UPS policies and procedures are followed during on-job supervision rides
- Responding to customer concerns, building relationships, and determining solutions
- Using technology to identify opportunities for performance improvement and risk mitigation
- Correcting safety problems on the route or scene while documenting violations
- Conduct audits of procedures and methods for the different UPS Systems
- Answering and troubleshooting customer calls and complaints
- Communicating with drivers about routes and driving plans
- Processing driver time cards
- Supervising the daily activities of drivers and package handlers to ensure safety and timeliness
Education
High School Diploma -
Rudsdale High School
Oakland, CA06.2010
Skills
- Strong Communication Skills
- Traffic Management Expertise
- Safety Compliance Knowledge
- Fleet Management Expertise
- Customer Service
- RF Scanner
- Google Cloud
- WorldShip
- ORION system
- Excel
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
On Road Supervisor/OMS/Revenue Recovery Supervisor
United Parcel Service, UPS
07.2016 - Current
High School Diploma -
Rudsdale High School