Jocelyn Ylagan
Alameda
Overview
24
24
years of professional experience
Work History
Casino Floor Supervisor
Station Casinos
Las Vegas
04.1999 - 04.2023
- Supervised daily casino operations to ensure compliance with gaming regulations.
- Trained and mentored staff on customer service and operational protocols.
- Monitored gaming activities to prevent cheating and ensure fair play.
- Coordinated with security teams to address incidents and maintain safety.
- Conducted regular inspections of gaming areas for cleanliness and functionality.
- Resolved customer complaints efficiently to enhance guest satisfaction.
- Scheduled staff shifts to optimize coverage during peak hours.
- Collaborated with management on policy updates and operational improvements.
- Inspected equipment regularly to ensure proper functioning.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
Tax Preparer
aces tax
Las Vegas
04.2001 - 04.2015
- Prepared individual and business tax returns for diverse clients.
- Reviewed financial documents for accuracy and compliance with tax laws.
- Assisted clients in understanding tax obligations and available deductions.
- Communicated effectively with clients to gather necessary documentation.
Education
Some College (No Degree) - Hotel And Restaurant Management
University of Santo Thomas
Manila, philippines Skills
I have substantial experience with children, demonstrated by my role in raising four or of my ten grandchildren, the eldest of whom is already 21 years old
Timeline
Tax Preparer
aces tax
04.2001 - 04.2015
Casino Floor Supervisor
Station Casinos
04.1999 - 04.2023
Some College (No Degree) - Hotel And Restaurant Management
University of Santo Thomas