Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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BETELHEM ANGASSA

Edmonton,AB

Summary

I am a highly-motivated individual seeking an administrative assistant position to bring excellent organizational and management skills to enhance operational efficiency. With excellent communication skills and the ability to think both critically and creatively. I am committed to providing outstanding support to ensure smooth and successful administrative operations.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

STARBUCKS
Edmonton
10.2018 - Current
  • Developed positive relationships with the team by understanding and addressing individual motivation, needs, and concerns
  • Handled escalated customer concerns/complaints and devised creative solutions to ensure customer loyalty
  • Built a performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Prepared shift summary reports for the manager and communicated regularly on goals and progress
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
  • Delivered successful training to more than 5+ employees during tenure, educating them on successful work processes and productivity strategies
  • Managed inventory and ordered supplies to keep the location well stocked with necessary supplies
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing, and thorough cleanliness and sanitation of space
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Design Consultant

TILE TOWN
Edmonton
11.2022 - 05.2023
  • Collaborated with clients to develop innovative design solutions tailored to their specific needs, resulting in a 20% increase in client satisfaction ratings
  • Selected color schemes, styles, themes, and layouts to bring approved designs to life
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Improved operations through consistent hard work and dedication
  • Actively listened to customers, handled concerns, and escalated significant issues to the store manager
  • Prepared original and relevant options for clients suitable to individual requirements.

Sales Leader

AMERICAN EAGLE
Edmonton
04.2022 - 10.2022
  • Created and maintained a high-quality work environment to motivate team members to perform at their highest level
  • Participated in store meetings and product training sessions to understand and sell items
  • Trained, coached, and mentored new sales associates for maximum performance
  • Monitored sales team performance and provided constructive feedback
  • Led sales team to exceed quarterly sales goals
  • Managed 10+ employees and developed a team focused on customer service and results
  • Challenged Sales and Stock Associates with clear, attainable goals and consistently provided ongoing performance feedback through real-time coaching.

Education

Bachelor of Arts - Art and Design

University of Alberta

Skills

  • Adobe Illustrator
  • Office Suits
  • Creativity
  • Teamwork
  • Leadership
  • Organizational Research
  • Communication
  • Attention to detail

Volunteer Experience

REHOBOTH YOUTH MINISTRY                                                                             

Youth leader| Edmonton                                                                                                     

05/2018- 02/2020

  • Coached, Instructed and supervised participating youths.
  • Mentored small groups of 2-4 participants
  • Prepared agendas and planned activities and events

 THE CARROT COMMUNITY ART                                                                          

Barista| Edmonton                                                                                                      

10/2023- Present

  • Maintain a clean cafe by promptly clearing dishes, cleaning and sanitizing tables.
  • Prepared and served coffee, espresso drinks, and tea

ART GALLERY OF ALBERTA  

Volunteer staff| Edmonton

01/2024- Present

  • Greeting guests, checking membership, and capacity counting at events.
  • Supporting educators prepare supplies and help clean up

Timeline

Design Consultant

TILE TOWN
11.2022 - 05.2023

Sales Leader

AMERICAN EAGLE
04.2022 - 10.2022

Shift Supervisor

STARBUCKS
10.2018 - Current

Bachelor of Arts - Art and Design

University of Alberta

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