BETELHEM ANGASSA
Edmonton,AB
Summary
Highly-motivated professional seeking an administrative assistant position to bring excellent organizational and management skills to increase the efficiency of the company's operations. Possessing excellent communication skills and ability to think both critically and creatively, which will ensure successful support of the administrative operations.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
STARBUCKS
10.2018 - Current
- Developed positive relationships with the team by understanding and addressing individual motivation, needs, and concerns
- Handled escalated customer concerns/complaints and devised creative solutions to ensure customer loyalty
- Built a performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Prepared shift summary reports for the manager and communicated regularly on goals and progress
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Delivered successful training to more than 5+ employees during tenure, educating them on successful work processes and productivity strategies
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing, and thorough cleanliness and sanitation of space
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Design Consultant
TILE TOWN
11.2022 - 05.2023
- Collaborated with clients to develop innovative design solutions tailored to their specific needs, resulting in a 20% increase in client satisfaction ratings
- Selected color schemes, styles, themes, and layouts to bring approved designs to life
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Improved operations through consistent hard work and dedication
- Actively listened to customers, handled concerns, and escalated significant issues to the store manager
- Prepared original and relevant options for clients suitable to individual requirements.
Sales Leader
AMERICAN EAGLE
04.2022 - 10.2022
- Created and maintained a high-quality work environment to motivate team members to perform at their highest level
- Participated in store meetings and product training sessions to understand and sell items
- Trained, coached, and mentored new sales associates for maximum performance
- Monitored sales team performance and provided constructive feedback
- Led sales team to exceed quarterly sales goals
- Managed 10+ employees and developed a team focused on customer service and results
- Challenged Sales and Stock Associates with clear, attainable goals and consistently provided ongoing performance feedback through real-time coaching.
Education
Bachelor of Arts - Art and Design
University of Alberta
Skills
- Adobe Illustrator
- Office Suits
- Creativity
- Teamwork
- Leadership
- Organizational Research
- Communication
- Attention to detail
Volunteer Experience
REHOBOTH YOUTH MINISTRY Edmonton ,AB
Youth leader, May 2018- Feb 2020
- Coached, Instructed and supervised participating youths.
- Mentored small groups of 2-4 participants
- Prepared agendas and planned activities and events
THE CARROTT COMMUNITY ART Edmonton, AB
Youth leader, Oct 2023- Present
- Maintain a clean cafe by promptly clearing dishes, cleaning and sanitizing tables.
- Prepared and served coffee, espresso drinks, and tea
ART GALLERY OF ALBERTA Edmonton, AB
Volunteer staff, Jan 2024- Present
- Greeting guests, checking membership, and capacity counting at events.
- Supporting educators prepare supplies and help clean up
Timeline
Design Consultant
TILE TOWN
11.2022 - 05.2023
Sales Leader
AMERICAN EAGLE
04.2022 - 10.2022
Shift Supervisor
STARBUCKS
10.2018 - Current
Bachelor of Arts - Art and Design
University of Alberta