ABE Alsherif
Northwest Calgary
Summary
Results-driven worker with experience providing exceptional customer service in fast-paced environments. Proven track record of increasing sales, managing customer relations, and overseeing store operations. Highly organized and with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialized Consultant/Shift Supervisor
Oakley
08.2024 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Providing inventory optimization strategies to reduce stockouts and overstock issues.
- Managing daily operations and addressing staff or customer issues promptly.
- Resolving escalated customer complaints and ensuring a positive experience.
Product Expert /Sales Associate
Oakley
09.2023 - 08.2024
- Well-versed in Oakley's product lines, including sunglasses, apparel, and accessories.
- Identify opportunities to upsell or cross-sell complementary items.
- Shared customer feedback with management to improve service or product offerings.
- Successfully achieved and overachieved monthly sales goals by actively engaging with customers and promoting products and services.
Store Team Member
Sole To Soul
06.2022 - 11.2022
- Increased sales by 10%
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Interacted positively with team members and customers to promote commitment to organization's vision and values
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences
Store Associate
Barry's Bootcamp
10.2019 - 11.2021
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered questions about store policies and addressed customer concerns
- Maintained customer satisfaction with quick and professional handling of product returns
Education
BBA - Marketing
Mount Royal University
Calgary, AB04-2025
Diploma - Marketing
Southern Alberta Institute of Technology
Calgary, AB01.2022
Skills
- Active Listening
- Suggestive Selling
- Product Promotion
- Persuasive Negotiations
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
Accomplishments
- Exceeded monthly quota 4 times.
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
Certification
- Oakley Consumer Personas
- Luxottica: Code of Ethics
- Oakley Authentic Prescription
Languages
English
Native or Bilingual
Arabic
Full Professional
French
Limited Working
References
Jacob Wong, Store Manager, Oakley, (825) 882-2428, JacbobTwong@gmail.com
Awards
Employee of the month for October 2023 (Oakley Vault)
Timeline
Specialized Consultant/Shift Supervisor
Oakley
08.2024 - Current
Product Expert /Sales Associate
Oakley
09.2023 - 08.2024
Store Team Member
Sole To Soul
06.2022 - 11.2022
Store Associate
Barry's Bootcamp
10.2019 - 11.2021
- Oakley Consumer Personas
- Luxottica: Code of Ethics
- Oakley Authentic Prescription
BBA - Marketing
Mount Royal University
Diploma - Marketing
Southern Alberta Institute of Technology
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