Benjamin Vogler
Coldbrook
Summary
Experienced in customer service and security with over five years of experience in retail and just under a year in security. Ability to handle high-stress situations, resolve concerns, and ensure a safe and secure environment. Transitioned into security after completing a two-year Criminal Justice program, gaining experience as a security guard before quickly advancing to a supervisory role. Gained skills such as problem-solving, leadership, and working with the public. Seeking to increase my skills in a new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Department of Safety and Security
10.2024 - Current
- Worked with local law enforcement agencies such as RCMP and Wolfville By-law to address incidents on campus.
- Briefed casual employees such as events staff and campus patrol on their duties.
- Effectively communicated in meetings with management to resolve open investigations and give briefings.
- Responded to emergencies on campus.
Shift Staff
Department of Safety and Security
06.2024 - 10.2024
- Monitored cameras and alarm systems to ensure guards were dispatched and responding quickly.
- Wrote incident reports using various databases and Microsoft applications, ensuring they were sent off to the respective people.
- Provided customer service at the front desk, issuing room and building keys, taking payments for parking tickets, and answering questions.
Grocery Stocker
Foodland Coldbrook
06.2019 - 06.2024
- Provided assistance with locating items and answering questions.
- Rotated products correctly to prevent expired products.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
Diploma - Criminal Justice
Nova Scotia Community College
Truro, NS06-2024
Skills
- Accountability
- Adaptability
- Confidence
- Dealing with difficult situations
- Effective interactive communication
- Independence
- Leadership
- Organizational skills
- Problem-solving skills
- Teamwork
- Time management
Certification
- Autism Spectrum Disorder
- First Aid & CPR
- Incident Command Systems
- Infectious Diseases
- Life & Fire Safety
- Non-Violent Crisis Intervention
- OH&S
- PARE
- Suicide Prevention
- Verbal Judo
- WHMIS
Timeline
Shift Supervisor
Department of Safety and Security
10.2024 - Current
Shift Staff
Department of Safety and Security
06.2024 - 10.2024
Grocery Stocker
Foodland Coldbrook
06.2019 - 06.2024
Diploma - Criminal Justice
Nova Scotia Community College
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