Alana Marshall
Coldbrook
Summary
Accomplished Operational Administrator with a proven track record at Kentville Police Service, enhancing document management and data quality. With almost 8 years of working in the policing field, I come well trained within PROS, JEINS, CPIC, CJIM, and ACIIS with supervisor and records roles. Other training includes yet is not limited to FOIPOP, First AID and CPR, WHIMIS and Hate Equity Training. I am a Commissioner of Oaths and I also sit on the Social Committee for the Town of Kentville on behalf of the Kentville Police Service.
Overview
9
9
years of professional experience
Work History
Operational Administrator
Kentville Police Service
12.2023 - Current
- Enhance document management by organizing and maintaining records on PROS as well as hard jacket files at KPS.
- Responsible for Data Quality Reports and CPIC Purge Reports.
- CJIM data entry for the sentencing of all KPS files.
- Completion of all fingerprint submission and civilian fingerprinting with the Livescan.
- ACIIS maintenance coordinator for KPS.
- Prepare and manage all court disclosure for members.
- Draft and complete all informations and subpoenas for members.
- Data entry, such as CPIC entry and removal of warrants, undertakings, appearance notices, court dates, etc.
- Responsible for all parking ticket enforcement entry.
Office Manager
Kentville Police Service
03.2021 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records including but not limited to HR files, criminal record checks, starting PROS occurrences and receiving requests and complaints from the community at the front counter .
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Drafted and distributed schedules for all members and KPS staff.
- Completed all FOIPOP requests made by the general public.
Backcheck
Kentville Police Service
06.2017 - 03.2021
- Completed background checks for a third party company called Backcheck for the Kentville Police Service.
- Worked various shifts such as evening, overnight, and weekends with little to no supervision.
Youth Worker
Kings Regional Rehabilitation Centre
01.2016 - 03.2021
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Education
Advanced Diploma With Honours - Addiction Community Outreach
Nova Scotia Community College
Kentville, NS05-2014
Bachelor of Arts - Psychology And English Literature
St Francis Xavier University
Antigonish, NS05-2013
Skills
- Office management
- Data entry
- Task prioritization
- Meeting coordination
- Document preparation
- Email correspondence
- File organization
- Dispatch experience
Timeline
Operational Administrator
Kentville Police Service
12.2023 - Current
Office Manager
Kentville Police Service
03.2021 - 12.2023
Backcheck
Kentville Police Service
06.2017 - 03.2021
Youth Worker
Kings Regional Rehabilitation Centre
01.2016 - 03.2021
Advanced Diploma With Honours - Addiction Community Outreach
Nova Scotia Community College
Bachelor of Arts - Psychology And English Literature
St Francis Xavier University
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