Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Richard (Ricky) Banman

Coldbrook,NS

Summary

Results-driven professional with a proven track record in enhancing operational efficiency and quality assurance. Expertise in decision-making and client relationship management has led to significant productivity gains and improved customer satisfaction. Proficient in operations oversight and contract management, consistently achieving business objectives while fostering strategic partnerships. Career aspirations include further optimizing processes to drive organizational success.

Overview

15
15
years of professional experience

Work History

Operations Manager

Creative Kitchen Solutions (Wackys Flooring)
Dartmouth, Nova Scotia
10.2024 - 05.2025
  • Operations manager for kitchen and cabinetry manufacturing.
  • Collaborated with team leaders on quality audits.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Performed cost analysis for various projects to determine budget requirements.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Formed and sustained strategic relationships with clients.

Outside Sales Representative

Richelieu Hardware
Dartmouth, Nova Scotia
01.2023 - 10.2024
  • Board, lumber, plywood, melamine, and countertop expert.
  • Successfully increased sales by over 20% year to year.
  • Developed and maintained relationships with clients to ensure repeat business.
  • Maintained knowledge of current product offerings and pricing structures.
  • Developed promotional materials such as brochures or flyers for marketing purposes.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Gathered data on competitors' products, prices, and sales techniques.
  • Identified new business opportunities by analyzing market trends and competitor activities.
  • Generated leads through cold calling, networking events, referrals.
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Developed and implemented sales strategies to achieve revenue goals.
  • Resolved customer complaints promptly and professionally.
  • Attended industry trade shows to promote company products and services.
  • Formed and sustained strategic relationships with clients.

Owner/Operator

Kardia Fine Cabinetry
Cambridge, NS - Nova Scotia
01.2014 - 12.2022
  • Start-up owner/operator of Kardia Fine Cabinetry/Contracting Ltd for nine years.
  • Involved with sales, design, and production with every client, from initial contact to final install and completion.
  • Supervised performance of workers with goals of improving productivity, efficiency, and cost savings.
  • Developed and implemented successful sales strategies to meet business goals.
  • Analyzed client business needs, and assisted in determining appropriate resources and strategies.
  • Managed sales presentations to promote product and brand benefits.
  • Negotiated with vendors to gain optimal pricing on products, resulting in a substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Interviewed, trained, and supervised employees.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation, and the development of marketing and sales strategies.
  • Improved the company's quality and productivity by streamlining systems and processes.

Shop Manager

Ocean Kitchens & Countertops
Cambridge, NS - Nova Scotia
01.2010 - 12.2013
  • Start up company shop manager, successfully growing the company to 4 employees
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Built and maintained sound business relationships with vendors and suppliers.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Examined supply and raw material levels to determine shortages and make necessary adjustments.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Kingston Bible College
Kingston, NS
06.2003

Skills

  • Decision making
  • Sales tracking
  • Sales promotion
  • Operations oversight
  • Mathematical calculation and reasoning
  • Quality assurance
  • Goal setting
  • Problem solving
  • Operations management
  • Contract management
  • Client relationship management

References

References available upon request.

Timeline

Operations Manager

Creative Kitchen Solutions (Wackys Flooring)
10.2024 - 05.2025

Outside Sales Representative

Richelieu Hardware
01.2023 - 10.2024

Owner/Operator

Kardia Fine Cabinetry
01.2014 - 12.2022

Shop Manager

Ocean Kitchens & Countertops
01.2010 - 12.2013

High School Diploma -

Kingston Bible College

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Richard (Ricky) Banman