Benedict Akujobi
Brantford,Canada
Summary
Customer-focused professional with experience in retail banking and a strong commitment to delivering exceptional client service. Skilled in processing banking transactions, resolving customer inquiries, supporting digital banking services, and identifying client needs. Currently pursuing a degree in Criminology at Wilfrid Laurier University and eager to contribute my banking experience, communication skills, and dedication to another dynamic financial institution.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Experience Associate (summer part-time)
TD
Brantford, Ontario
05.2026 - 08.2026
- Process banking transactions and provide frontline customer service in a high-volume retail banking environment.
- Support clients with account inquiries, digital banking tools, and everyday banking needs.
- Identify opportunities to connect clients with specialized banking products and services.
- Ensure compliance with banking regulations, security protocols, and customer privacy standards.
- Foster strong customer relationships through professional, efficient, and personalized service.
Nigeria Student Association President
Wilfrid Laurier University
Brantford, ON
05.2025 - Current
- Represented the Nigerian student on campus with finding necessary information and promoting the culture on campus.
- Directed financial planning and resource allocation for campus projects and services.
- Advocated for student needs in decision-making processes at institutional levels.
- Developed policies, procedures, and short-term and long-term goals for the organization that helped push the club further in growth.
Chef Assistant
Calabar Kitchen Brantford
Brantford, ON
04.2025 - Current
- Assisted in food preparation and cooking in a fast-paced kitchen environment.
- Maintained cleanliness of workstations and kitchen equipment to ensure safety standards.
- Assisted in plating and presenting meals to enhance visual appeal for customers.
- Communicated effectively with staff to coordinate meal service and timing efficiently.
Student Ambassador
Wilfrid Laurier University
Brantford, ON
12.2023 - Current
- Represented the university and assisted prospective students by providing information about campus life, and opportunities.
- Engaged prospective students through campus tours and informational sessions.
- Provided guidance to new students on academic resources and campus life.
- Assisted in organizing events that promote student involvement and community engagement.
- Facilitated communication between students and administration regarding concerns or suggestions.
Event Support Volunteer
Wilfrid Laurier University
Brantford, ON
12.2022 - Current
- Organized and set up various campus events, including Christmas celebrations and Lunar New Year festivities.
- Provided guidance on university policies and procedures to students.
- Coordinated logistics by arranging decorations and setting up venues for events.
- Provided on-site support during events to ensure smooth operations and assist attendees.
- Contributed to post-event clean-up and evaluations to enhance future planning.
General Labour
Massily North America
Brantford, ON
06.2025 - 03.2026
- Assisted in loading, unloading, and organizing materials and equipment at the work site to enable an effective workspace for all.
- Helped with site preparation, including arranging tools, setting up work areas, and ensuring materials were ready for tasks.
- Provided on-site support to supervisors and skilled workers to ensure daily operations ran smoothly.
- Contributed to maintaining a clean and safe work environment by performing regular cleanup and organizing equipment after tasks were completed.
Nigeria Student Association Treasury
Wilfrid Laurier University
Brantford, ON
11.2024 - 04.2025
- Managed the organization's finances, including budgeting, expense tracking, and financial reporting.
- Oversaw budgeting processes ensuring resource allocation aligns with institutional priorities.
- Represented the organization at community events and public forums to promote its mission.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
Customer Service Representative
Brantford & District Civic Center
Brantford, ON
08.2023 - 12.2024
- Assisted customers in finding products and provided information to enhance their shopping experience.
- Managed transactions efficiently, ensuring accurate payment processing and maintaining a high level of customer satisfaction.
- Resolved customer inquiries and concerns in a professional and timely manner.
- Helped maintain store organization, restocked shelves, and ensured a clean and welcoming environment.
- Collaborated with team members to improve service strategies and enhance overall store operations.
- My time working as a customer service representative improved my communication skills and my ability to provide excellent customer support.
Council Representative
Wilfrid Laurier University
Brantford, ON
12.2022 - 12.2023
- Organized and hosted events on campus to engage students and promote community involvement.
- Acted as a connection between students and the council, ensuring student concerns and ideas were heard and addressed.
- Assisted in planning initiatives that enhanced student life and created a more inclusive campus environment.
- Collaborated with other representatives to implement programs that supported student needs.
- Helped coordinate outreach efforts to increase student participation in campus activities.
- My time working as a council representative improved my leadership skills and my ability to plan and execute student-centered events.
Education
HONOURS BACHELOR OF CRIMINOLOGY - Criminology
Wilfrid Laurier University
01-2028
Skills
- Incredibly good at communication
- Goal oriented
- Relationship building
- Microsoft Office proficiency
- Customer service
- Strategic thinking
- Money handling
- Sales and marketing
- Multi-tasking strength
- Reliable and punctual
Languages
English
Contact
https://bold.pro/my/benedict-akujobi/135r
Education
true
Languages
4
Timeline
Customer Experience Associate (summer part-time)
TD
05.2026 - 08.2026
General Labour
Massily North America
06.2025 - 03.2026
Nigeria Student Association President
Wilfrid Laurier University
05.2025 - Current
Chef Assistant
Calabar Kitchen Brantford
04.2025 - Current
Nigeria Student Association Treasury
Wilfrid Laurier University
11.2024 - 04.2025
Student Ambassador
Wilfrid Laurier University
12.2023 - Current
Customer Service Representative
Brantford & District Civic Center
08.2023 - 12.2024
Event Support Volunteer
Wilfrid Laurier University
12.2022 - Current
Council Representative
Wilfrid Laurier University
12.2022 - 12.2023
HONOURS BACHELOR OF CRIMINOLOGY - Criminology
Wilfrid Laurier University