Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stanley Onuigbo

Toronto

Summary

Motivated Customer Service Champion possessing excellent leadership and planning abilities. Seeking a challenging and dynamic role as a Customer Service Representative to leverage my exceptional communication and problem-solving skills. My career objective is to provide outstanding customer service, ensuring customer satisfaction and loyalty, while continuously enhancing my skills in a collaborative and growth-oriented environment.

Overview

2
2
years of professional experience

Work History

Part Time Customer Experience Associate

TD Bank
01.2023 - Current
  • Acted as the first point of contact for customers, addressing inquiries, and providing information about banking products and services
  • Processed various financial transactions accurately, including deposits, withdrawals, loan payments, and fund transfers
  • Assist customers in opening, closing, and modifying accounts
  • Educate customers on account features, benefits, and help them choose the most suitable banking solutions
  • Investigate and resolve customer concerns, escalating complex issues to higher authorities when necessary
  • Assisted in training new team members, contributing to better team performance.

Customer Care Representative

Canada’s Wonderland
02.2023 - 12.2023
  • Collaborated with management team to implement new work procedures or policies
  • Fostered positive employee relationships through communication, training and development
  • Organized and optimized team workflows and resources to handle dynamic demands

Education

International business

Lambton college
Mississauga
04.2024

International relations

Madonna University
Anambra state
09.2019

Skills

  • Proficient in Computer Applications
  • Service delivery
  • Issue resolution
  • Complaint handling
  • Product knowledge
  • Relationship building
  • Client communication
  • Cross-functional collaboration
  • Customer care
  • Operational support
  • Upselling techniques

Languages

English
Full Professional

Timeline

Customer Care Representative

Canada’s Wonderland
02.2023 - 12.2023

Part Time Customer Experience Associate

TD Bank
01.2023 - Current

International business

Lambton college

International relations

Madonna University

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Stanley Onuigbo