Belise Umubyeyi Nambayisa

• Provide comprehensive administrative support by managing phone calls, emails, and correspondence, preparing documents, and maintaining accurate client records.
• Monitoring project activities, managing schedules, and making sure that team members are assigned tasks in an efficient manner.
• Assist with financial transactions, including payments, invoices, related to funeral or cemetery expenses, ensuring accuracy and compliance.
• For scheduling, billing, and client database management, use sector-specific equipment and software (such as CemSites, Moneris,...).
• Assist in compiling data into software and producing various reports.-

• Oversee registry operations, including record-keeping, database updates, and quality assurance.
• Support in the administration of policy changes, endorsements, and renewals.
• Assist in analyzing the risks associated with insurance applications and policies available to potential clients.
• Communicate with clients, brokers regarding policy inquiries, endorsements, and renewals.
• Generated weekly reports, assembled documentation for senior management, and assembled files for the audit.

Certificate of training completion as a customer care representative At ISON EXPERIENCES.

• Managed inbound calls from prospective clients, providing guidance and information on services offered.
• Resolved issues quickly, escalating critical concerns to team leaders/ supervisors for immediate assistance.
• Implemented social media strategies and curated daily content across multiple platforms to boost engagement and broaden audience reach.
• Monitored client accounts to maintain exceptional customer satisfaction by promptly addressing inquiries and feedback.
• Prepared and presented biweekly reports to update team leaders on social media feedback and insights.