BELEN SANTIBANEZ LOPEZ
Calgary
Summary
Dynamic and service-oriented professional with expertise in service delivery and multitasking. Recognized for elevating guest experiences and ensuring legal compliance while thriving in high-pressure environments. Proven ability to enhance customer satisfaction and boost drink sales through effective organizational strategies.
Overview
6
6
years of professional experience
Work History
Waitress/Bartender
The Old Spaghetti Factory
Calgary
10.2016 - 03.2021
- Maintained clean and inviting dining environment to elevate guest experiences.
- Managed high-pressure situations with composure, ensuring exceptional service during busy shifts.
- Collaborated with team members to consistently deliver efficient service during peak hours.
- Mixed and served alcoholic and non-alcoholic drinks according to standard recipes.
Waitress / Hostess
Pacini Restaurant
Calgary
11.2014 - 01.2016
- Facilitated smooth service by taking drink orders and delivering them to tables while monitoring patron flow.
- Managed front-of-house phone inquiries regarding wait times, reservations, and to-go orders.
- Directed customers to bar area during peak hours to boost satisfaction and increase drink sales.
Education
ProServe -
Liquor Staff Training
Practical Nursing -
Bow Valley College
Basic Cardiac Life Support -
Heart & Stroke Foundation
Skills
- Service delivery expertise
- Multitasking proficiency
- Organizational strategies
- Legal compliance assurance
Languages
Spanish
Native/ Bilingual
Affiliations
- I find joy in activities that blend physical movement with the thrill of outdoor exploration—it’s where adventure meets wellness.
- Tending to my plants is a true passion of mine; I love nurturing growth and finding peace in the rhythm of nature.
- I also have a deep love for crochet and knitting, which allow me to express my creativity through color, texture, and design.
References
References available upon request.
Timeline
Waitress/Bartender
The Old Spaghetti Factory
10.2016 - 03.2021
Waitress / Hostess
Pacini Restaurant
11.2014 - 01.2016
ProServe -
Liquor Staff Training
Practical Nursing -
Bow Valley College
Basic Cardiac Life Support -
Heart & Stroke Foundation
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