Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Rebecca Lunchi

Saint John,NB

Summary

Currently am seeking full-time employment as a police officer. I am passionate about serving and protecting the community and am dedicated to upholding the law.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Banking Representative

CIBC Bank
04.2021 - Current
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Provided support during audits by ensuring accurate record-keeping and adherence to procedures.
  • Educated customers on digital banking tools, leading to increased adoption of online and mobile services.
  • Resolved customer complaints in a timely manner, maintaining professionalism while addressing concerns empathetically.
  • Ensured compliance with bank policies and regulations during all customer interactions.
  • Participated in community events as a representative of the bank, fostering goodwill within the local area.
  • Supported the achievement of sales targets by actively promoting special promotions and incentives.
  • Collaborated with team members to develop strategies for improving overall branch performance.
  • Currently managing between 30-60 calls a day from banking clients.

Customer Service Representative

Nordia-Saint John, NB
05.2019 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Our team managed around 20-40 calls per each agent per day .

Reservations Specialist

Air Canada-Saint John, NB
06.2018 - 11.2018
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • As a team we resolved various issues and discrepancies for customers which averaged around 30 % of the day being dedicated to this specifically.
  • Assisted guests with special requests or accommodations, ensuring a personalized experience for each stay.
  • Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
  • Supported marketing efforts by promoting special offers or packages during the booking process.
  • As a agent we handled approximately 30 calls per day. our team was able to maintain a professional demeanor and accurate recordkeeping while handling this high volume of calls.

Customer Service Representative

Intuit / Reliance Home Comfort-Saint John, NB
03.2017 - 06.2018
  • Collected payments, inputted necessary data, resolved glitches while selling Turbo Tax products. Successfully navigated and reviewed taxes.
  • Coordinated technician reservations, handled complaint reporting and up-sold protection plans to mitigate potential costs from failure or damage.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed approximately 20 incoming calls per day from customers.

Technical Support Representative

Sitel-Saint John, NB
06.2010 - 09.2010
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed approximately 30-40 incoming calls per day from customers.

Education

Licensed Medical Esthetician -

Majestany Institute
11.2014

High School Diploma -

Simonds High School
Saint John, NB
06.2011

Skills

  • Interpersonal Skills
  • Reliability
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Analytical Thinking
  • Professionalism
  • Phone Etiquette
  • Dependable and Responsible

Certification


  • Class 5 Drivers License
  • Basic travel reservations course
  • Aesthetics license, 06/01/24 - 06/01/25
  • Highschool Diploma 2011
  • Saint John City Police

Inclusion and diversity Recruitment camp

Certificate of completion.


Languages

English
Native or Bilingual

Hobbies

I'm a very bubbly and silly person who loves to bring laughter into people's lives. I enjoy singing, dancing, camping, and other outdoor activities. I also enjoy driving, practicing self-care, and exercising. I volunteer at city events such as the Saint John N.B 506 festival. I enjoy learning new things and advancing my knowledge. I enjoy spending time with my animals, friends, and family.

Timeline

Personal Banking Representative

CIBC Bank
04.2021 - Current

Customer Service Representative

Nordia-Saint John, NB
05.2019 - 04.2021

Reservations Specialist

Air Canada-Saint John, NB
06.2018 - 11.2018

Customer Service Representative

Intuit / Reliance Home Comfort-Saint John, NB
03.2017 - 06.2018

Technical Support Representative

Sitel-Saint John, NB
06.2010 - 09.2010

Licensed Medical Esthetician -

Majestany Institute

High School Diploma -

Simonds High School

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Rebecca Lunchi