Uchenna Okoye
Moncton,NB
Summary
Thorough knowledge of Customer Identification Procedure (CIP) requirements. Detail-oriented professional with regards to Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) in the financial sector. A certified AML/KYC specialist, personable team player with exceptional customer service ability. Fast learner and committed to continuous, self-directed learning. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Personal Banking Representative
CIBC - Simplii Financial
Moncton, NB
07.2022 - 09.2023
- Performed proper validation for each client with over 50 customer calls per day following the validation procedures set out by the bank.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services in accordance with set out sales target of 80%
- Monitored customer accounts to detect irregularities or suspicious activity especially when dealing with requests for money transfers.
- Maintained clients files in accordance with Anti-Money Laundering (AML) requirements.
- Assisted Clients with opening GICs and all Registered plans, educating them on the benefits and how best to utilize them.
- Utilized the customer relationship management(CRM)software salesforce to provide accurate and complete customer service in regards to filing cases and complaints.
- Received proper training on updates to AML regulatory requirements on a periodic basis.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Monitored accuracy of customer's information in the system.
- Verified the customer's identity and reviewed documentation for accuracy.
Business Owner/Operator
Organic Fusion Nigeria Limited
Rivers, Nigeria
10.2016 - 11.2019
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Education
Bachelor of Science - Accounting
Bingham University
Nasarawa State, Nigeria10.2011
Skills
- Customer Accounts Management
- Onboarding Validation
- Customer due diligence (CDD)
- Know Your Customer (KYC) Analysis
- Conducting Risk Assessments
- Case Reviews
- Transaction Monitoring
- Data Protection and Information Security
- Suspicious Transactions Reporting
- Customer Evaluation
- Exceptional Verbal and Written Communication skills
Affiliations
Association of Certified Anti-money Laundering Specialist (ACAMS)- Member.
Timeline
Personal Banking Representative
CIBC - Simplii Financial
07.2022 - 09.2023
Business Owner/Operator
Organic Fusion Nigeria Limited
10.2016 - 11.2019
Bachelor of Science - Accounting
Bingham University
Accomplishments
Data and Analytical skills in Microsoft (Excel, Powerpoint, Outlook and Word), SQL, Tableau.
Certification
Certified Anti-Money Laundering Specialist (CAMS) - Oct 2023. REFERENCE N° ER-005140661.
Google Data Analytics Certificate Nov/2021.
Additional Information
- Fighting Modern Slavery and Human Trafficking Part 1
- Fighting Modern Slavery & Human Trafficking Part 2: US Sex & Exploitation Cases
- ACAMS WWF Ending Illegal Wildlife Trade – A Comprehensive Overview
- Ending Illegal Wildlife Trade – A Practical Guide for Law Enforcement
- Streamlining Investigations for Crypto-Related Financial Crime.
- No mistaken Identities: Disambiguating Entities with Identical Names.
- It's not KYC: The Truth About Identity Verification
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