Baylee Gunter
Toronto,Ontario
Summary
Dedicated professional with a diverse background encompassing teaching, management, and hospitality roles. With 6 years of experience in education, I've honed my skills in lesson planning, student engagement, and fostering a positive learning environment. My management experience in hospitality has equipped me with strong leadership abilities, adeptness in team building, and a strategic mindset to drive organizational success. Hospitality has also given me customer service skills, emphasizing the importance of catering to individual needs and fostering positive relationships. I am extremely passionate about working with people, I am committed to leveraging my varied skill set to create impactful experiences, foster meaningful connections, and drive consumer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Night Manager
Earls Kitchen + Bar
01.2023 - Current
- Defined clear targets and objectives and communicated to other team members.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Carefully interviewed, selected, trained, and supervised staff.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Server/Bartender Shift Manager
Earls Kitchen + Bar
03.2021 - 01.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Educational Assistant
Lord Selkirk School Division
04.2016 - 03.2021
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
Kindergarten English Teacher
Lertlah School
10.2019 - 03.2020
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
- Assessed student understanding regularly through informal assessments, quizzes, and comprehensive exams to inform instructional decisions.
- Rewarded student success by utilizing praise and positive reinforcement techniques.
- Integrated diverse teaching strategies, accommodating various learning styles to reach all students effectively.
Summer Camp Counselor
RM Of St. Andrews
06.2018 - 08.2019
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Bachelor of Arts - Educational Studies With Specialization in Reading
Florida College
Temple Terrace, FL05.2019
Associate of Arts - Education
South Florida State College
Sebring, FL05.2016
Skills
- Hiring and Training
- Staff Management
- Performance Tracking and Evaluation
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Communication and Interpersonal Skills
- Learning disabilities support
- Autism spectrum support
- Art and craft activities
- Organization and planning
Accomplishments
- Assisted with opening Earls Sherway Gardens in Etobicoke, ON in Fall 2021 as a Server/Trainer/Shift Leader.
- Assisted with opening Earls 300 Main in Winnipeg, MB in Spring 2022 as a Server/Bartender/Shift Leader/Reservations Specialist.
- Assisted with opening Earls Yorkville in Toronto, ON in Fall 2023 as Night Manager.
- Assisted with opening Earls King West in Toronto, ON in Summer 2024 as Night Manager.
Certification
- Manitoba Smart Choices
- Standard CPR Certification
- Ontario Food Handler Certification
- Ontario Smart Serve
Languages
English
Native or Bilingual
Collegiate Athlete
2 USCAA National Championship Titles
Timeline
Night Manager
Earls Kitchen + Bar
01.2023 - Current
Server/Bartender Shift Manager
Earls Kitchen + Bar
03.2021 - 01.2023
Kindergarten English Teacher
Lertlah School
10.2019 - 03.2020
Summer Camp Counselor
RM Of St. Andrews
06.2018 - 08.2019
Educational Assistant
Lord Selkirk School Division
04.2016 - 03.2021
- Manitoba Smart Choices
- Standard CPR Certification
- Ontario Food Handler Certification
- Ontario Smart Serve
Bachelor of Arts - Educational Studies With Specialization in Reading
Florida College
Associate of Arts - Education
South Florida State College
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