Joshua Fraser-Bamford
Winnipeg
Summary
Graduating in spring from Université de Saint-Boniface with a Bachelor of Business, specializing in a double major in Marketing and Management. I am actively seeking a full-time role to apply knowledge and skills while gaining valuable experience and professional growth. I am recognized for quickly grasping new concepts and thriving on challenges, possessing genuine enthusiasm for acquiring new skills and knowledge. With a background in leadership, strong customer engagement abilities, and problem-solving talent, remains composed and effective in dynamic environments. I am excited to contribute energy and skills to a collaborative team.
Overview
9
9
years of professional experience
Work History
Shift Leader
Earls Kitchen + Bar
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Assistant General Manager
Hermanos Restaurant and Wine Bar
05.2022 - 04.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Server
Dals Restaurant and Lounge
10.2019 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
Kenny Lang Autobody
06.2019 - 01.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Team Leader
A&W Restaurant
06.2016 - 06.2019
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
BBA - Management
Université De Saint Boniface
Winnipeg, Manitoba04.2025
High School Diploma - undefined
College Lorette Collegiate
Lorette, Manitoba06.2019
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service management
- Goal setting and tracking
- Assigning work
- Sales and upselling
Accomplishments
- Consistently rated "excellent" in customers regarding server friendliness, promptness, and attentiveness.
- Achieving Smart Choices: Responsible Service Certificate (2019)
- French Immersion Student (Dean’s Honour List)
Languages
Timeline
Shift Leader
Earls Kitchen + Bar
04.2024 - Current
Assistant General Manager
Hermanos Restaurant and Wine Bar
05.2022 - 04.2024
Server
Dals Restaurant and Lounge
10.2019 - 05.2022
Administrative Assistant
Kenny Lang Autobody
06.2019 - 01.2020
Team Leader
A&W Restaurant
06.2016 - 06.2019
High School Diploma - undefined
College Lorette Collegiate
BBA - Management
Université De Saint Boniface
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