Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cast Member
Cineplex Cinemas
09.2024 - Current
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Crew Member
Mcdonald
06.2023 - Current
Worked well with teammates and accepted coaching from management team
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
Kept kitchen, counter and dining areas cleaned and sanitized
Stocked shelves to organize aisles in assigned department
Took orders, prepared meals, and collected payments
Provided excellent customer service by greeting customers and meeting quality expectations
Cleaned and maintained all areas of restaurant to promote clean image
Kept food preparation area, equipment, and utensils clean and sanitary
Assisted other team members to achieve goals
Backed up servers by setting up trays and completing some food deliveries
Convenience Store Clerk Cashier
I N S Mart Convenience Store
02.2024 - 09.2024
Took and followed detailed directions from others
Worked in team environment to maintain high levels of productivity
Conducted peer mediations between students to help resolve conflicts and reach agreements
Assisted students with school's registration process by helping select courses and teaching various software related to college attendance
Established team priorities, maintained schedules and monitored performance
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Maintained a clean and organized store environment for an improved shopping experience.
Cleaner
Kidane Mehret Eritrean Orthodox Chruch
04.2021 - 06.2023
Washed windows, mirrors, and glass surfaces to remove residue
Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture
Safely handled cleaning chemicals to comply with guidelines and procedures
Demonstrated excellent time management skills by efficiently completing all tasks within specified deadlines
Emptied wastebaskets to transport trash to designated disposal areas