Barbara Hill
Arleta
Summary
Surgery, GI, cardiology, cath lab, and imaging scheduling supervisor with strong leadership in healthcare operations. Demonstrated ability to implement operational policies, resolve conflicts, and enhance team performance. Proven track record of achieving organizational goals through effective management and strategic planning.
Overview
27
27
years of professional experience
Work History
Surgery Scheduler Promoted to Lead then Supervisor
Adventist Health System
Glendale
01.2021 - Current
- Supervised healthcare operations to ensure efficient workflow in fast-paced environments.
- Developed and implemented policies that improved workflow efficiency and accuracy.
- Implemented new procedures, boosting operational efficiency.
- Collaborated with departments to streamline processes, improving communication and efficiency.
- Evaluated team performance, delivering consistent constructive feedback.
- Guided team on duties to improve understanding and overall performance.
- Recruited, hired, trained, mentored, and evaluated staff effectively.
- Resolved customer complaints promptly, maintaining satisfaction.
Lead OR Assistant / Surgery Scheduler / Biller
Valley Presbyterian Hospital
Van Nuys
04.2019 - 01.2021
- Created and managed surgical schedules for multiple surgeons, ensuring timely access to operating rooms.
- Collaborated with surgeons and nursing staff to confirm resource availability and optimize scheduling.
- Reviewed insurance authorizations to guarantee compliance before surgery scheduling.
- Managed patient communications to ensure understanding of surgical procedures and pre-operative instructions.
- Assisted in training new staff on scheduling protocols and best practices.
- Organized surgical records for easy access by medical teams.
- Utilized electronic health record systems to ensure accurate patient information.
- Supported surgical teams in preparing operating rooms and instruments.
Lead Surgery Scheduler (Promotion)
Providence Holy Cross Medical Center
Mission Hills
06.2002 - 04.2019
- Coordinated with surgeons, nurses, and patients to ensure accurate confirmation of surgery details.
- Created and managed surgical schedules for multiple surgeons, ensuring prompt turnaround times.
- Collaborated with healthcare staff to streamline scheduling processes, resulting in improved operational efficiency.
- Managed patient records, ensuring accuracy of scheduling information.
- Maintained scheduling software to optimize operating room utilization.
- Reviewed daily reports on pending cases, cancellations, and no-shows to adjust schedules proactively.
- Completed data entry tasks for surgery scheduling systems. into various systems related to surgery scheduling.
- Adhered to HIPAA guidelines when handling confidential information.
Surgery Scheduler
Providence Holy Cross Medical Center
Mission Hills
04.2000 - 06.2002
- Coordinated with surgeons and nurses to confirm surgery details and requirements.
- Scheduled surgical procedures in coordination with medical staff and departments to ensure smooth operations.
- Collaborated with surgeons to streamline operating room schedules and enhance resource utilization.
- Managed patient records with precise data entry in scheduling systems to maintain accurate and accessible information.
- Maintained compliance with hospital policies during scheduling processes.
- Prepared necessary documentation for surgical procedures to support the surgical team.
- Monitored patient records within electronic medical record system, ensuring up-to-date information.
- Assisted in training new staff on scheduling systems and best practices.
Lead Registration Clerk
Providence St. Joseph Medical Center
Burbank
04.1999 - 04.2000
- Registered patients by collecting personal and insurance information accurately.
- Assisted patients with completing registration forms and answering questions.
- Updated electronic health records with patient data in the system.
- Coordinated with medical staff to ensure smooth patient check-in process.
- Handled phone inquiries regarding patient registration and appointment scheduling.
- Verified insurance eligibility and explained coverage options to patients.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided excellent customer service to enhance patient experience during visits.
- Handled payment transactions to ensure accurate billing and record-keeping. for services rendered.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Adhered to organizational policies and procedures at all times.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Education
High School Diploma -
Monterey High School
Burbank, CA06-1993
Some College (No Degree) - General Education
Glendale Community College
Glendale, CASkills
- Healthcare compliance
- Operational policy design
- Workflow optimization
- Workflow management techniques
- Scheduling software proficiency
- Performance evaluation
- Staff training
- Team leadership
- Effective communication
- Conflict resolution
- Customer service excellence
- Analytical thinking skills
- Leadership capabilities
- Process documentation and reporting
Languages
Spanish
Full Professional
Timeline
Surgery Scheduler Promoted to Lead then Supervisor
Adventist Health System
01.2021 - Current
Lead OR Assistant / Surgery Scheduler / Biller
Valley Presbyterian Hospital
04.2019 - 01.2021
Lead Surgery Scheduler (Promotion)
Providence Holy Cross Medical Center
06.2002 - 04.2019
Surgery Scheduler
Providence Holy Cross Medical Center
04.2000 - 06.2002
Lead Registration Clerk
Providence St. Joseph Medical Center
04.1999 - 04.2000
High School Diploma -
Monterey High School
Some College (No Degree) - General Education
Glendale Community College