Dora Trapp Ojibwa
Modesto
Summary
Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Surgery Scheduler
Doctors Medical Center
Modesto
2018.05 - Current
- Coordinated surgery schedules for multiple departments and specialists.
- Managed patient appointments and ensured timely confirmations.
- Communicated effectively with medical staff to optimize surgical workflows.
- Scheduled surgical procedures in coordination with medical staff and patient availability.
- Managed patient records using electronic health record systems efficiently.
- Communicated with patients regarding pre-operative instructions and appointment details.
- Collaborated with insurance providers to verify coverage for surgical procedures.
- Ensured compliance with hospital policies and regulatory requirements for surgeries.
- Coordinated with surgeons and anesthesiologists to optimize surgical schedules.
- Handled patient inquiries and resolved scheduling conflicts promptly and professionally.
- Organized follow-up appointments post-surgery to ensure continuity of care.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Scheduled follow-up appointments as designated by physician.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Monitored and updated patient records in the electronic medical record system.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Located scheduling barriers and implemented appropriate solutions.
- Verified accuracy of billing information prior to submitting claims.
- Conducted follow up calls with patients after their procedure was completed.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Participated in quality assurance activities within the department as directed by management.
- Managed patient check-in and check-out procedures and processed payments.
- Processed payments from patients for surgical services rendered.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Assisted in preparing operating room logs and maintaining them throughout the day.
- Tracked inventory levels of medical supplies used during surgery procedures.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
Procedure Scheduler
Stanislaus Cardiology
Modesto
2015.06 - 2018.04
- Scheduled patient appointments for cardiology consultations and procedures.
- Coordinated with medical staff to ensure proper patient flow and scheduling.
- Maintained accurate records of patient information and appointment details.
- Scheduled patient appointments for cardiology procedures efficiently.
- Coordinated with medical staff to ensure smooth patient flow.
- Managed scheduling software to track and organize appointments.
- Communicated with patients regarding preparation for procedures.
- Handled insurance verification and pre-authorization processes.
- Assisted in maintaining accurate patient records and documentation.
- Collaborated with physicians to optimize procedure schedules.
- Responded to patient inquiries and provided exceptional customer service.
- Pulled patient charts for upcoming appointments.
- Assisted patients in filling out pre-appointment paperwork.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Performed administrative duties such as filing paperwork and entering data into computer systems.
- Managed multiple queues simultaneously while ensuring timely response times.
- Maintained communication with providers, technicians, and other staff members on a daily basis.
- Developed strategies to optimize workflow processes related to scheduling procedures.
- Ensured all necessary paperwork was completed prior to scheduled procedures.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Conducted follow-up calls with patients post-procedure for satisfaction surveys.
- Utilized electronic health records systems to update patient data and procedure information.
- Verified patient eligibility for coverage of services prior to scheduling procedures.
- Worked closely with hospital personnel to ensure accurate scheduling of procedures.
- Provided administrative support to physicians, nurses, and other healthcare professionals as needed.
- Processed cancellations and reschedules within required timeframes.
- Followed up with patients after their scheduled appointment or procedure.
- Advised patients about preparation requirements before undergoing a procedure.
- Created reports detailing trends in procedure scheduling requests from physicians or departments.
- Resolved conflicts between patient needs and provider availability.
- Identified potential problems in the schedule process before they occurred.
- Assisted with scheduling procedures for patients, including MRI's and CT scans.
- Responded to patient inquiries regarding procedure availability and scheduling.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls and took messages for staff members.
- Coordinated appointments with customers and staff members according to availability.
- Updated patient information in databases and adhered to confidentiality requirements.
- Instructed patients regarding how to prepare for appointments.
- Prevented double bookings and set aside appropriate time in between appointments.
- Processed payments and updated accounts to reflect balance changes.
- Greeted patients and guests upon entering lobby areas.
- Filed appointment documents and organized clerical supplies.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialists.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Updated patient records with appointment and billing information promptly.
- Conducted patient satisfaction surveys to identify areas for service improvement.
- Supported telehealth service scheduling, expanding access to medical consultations.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Interviewed patients to complete case histories and intake forms.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Education
BBA - Business Communication
California State University, Stanislaus
Turlock, CA 2014.01 - 2016.07
Skills
- Surgery scheduling
- Patient coordination
- Electronic health records
- Appointment management
- Medical terminology
- Healthcare compliance
- Customer relationship management
- Workflow optimization
- Data accuracy
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- ADR procedures
- Correspondence writing
- Maintaining confidentiality
- Verifying insurance
- Following up with patients
- Office workflow support
- EMR updating
- EHR systems expertise
- Patient relations
- HIPAA compliance
- Pre-authorization management
- Obtaining authorizations
- Tool sterilizing
- Software familiarity
- Pre-operative review
- Teamwork orientation
- Insurance verification
- Copay collecting
- Office administration
- Insurance pre-certifications
- Documentation scanning
- Educating patients
- Data entry proficiency
- Calendar management
- Schedule coordination
- Payment collection
- Checking in patients
- Updating charts
- Facility coordinating
- Scheduling expertise
- Confidentiality
- Problem-solving abilities
- Information management
- Clinical support
- Patient database maintenance
- Patient interviewing
- Medical billing codes
- Teamwork
- Detail-oriented
- Written communication
- Organization and time management
- Communication
- Taking client histories
- Heartsaver CPR AED
- Co-payment collection
- Medical records verification
- Pediatric advanced life support (PALS)
- Adaptability
- Health information management
- Task prioritization
- Outpatient procedures
- Interpersonal communication
- Heartsaver CPR AED (CPR AED)
- Professional demeanor
- Medical recordkeeping
- Multitasking capacity
- Medical charting
- Collaboration and teamwork
- Payment scheduling and collection
- Medical office procedures
- Heartsaver first aid
- Workflow management
- Medicaid billing procedures
- Supply ordering
- Scheduling tests and procedures
Languages
Spanish
Native/ Bilingual
Certification
- Typing Certificate
- Basic Life Support
- Medical Terminology
- Interventional Medicine Certified
Timeline
Surgery Scheduler
Doctors Medical Center
2018.05 - Current
Procedure Scheduler
Stanislaus Cardiology
2015.06 - 2018.04
BBA - Business Communication
California State University, Stanislaus
2014.01 - 2016.07