Demetrice Young
Palmdale
Summary
Detail-oriented Surgery Scheduler with proven skills in patient coordination, time management, and HIPAA compliance. Committed to enhancing patient care through effective communication and streamlined scheduling processes.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler
Kaiser Permanente
Palmdale
06.2006 - Current
- Scheduled surgeries for multiple specialties, ensuring timely patient care.
- Coordinated with medical staff to confirm surgery details and requirements.
- Managed patient communications regarding appointment confirmations and changes.
- Utilized electronic health records to maintain accurate scheduling data.
- Assisted patients in navigating the scheduling process and answering inquiries.
- Developed and maintained efficient workflows for optimal scheduling operations.
- Trained new staff on scheduling systems and office protocols at Kaiser Permanente.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Monitored and updated patient records in the electronic medical record system.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
Education
Certified Medical Assistant - Medical Asssistant
Antelope Valley Medical College
Lancaster, CA06-2004
Skills
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Patient education
- Calendar management
- Scheduling expertise
- Schedule coordination
- Educating patients
- Office workflow support
- Maintaining confidentiality
- Patient coordination
- Medical terminology
- CPR certified
- Teamwork
- Surgery scheduling
- Patient communication
- HIPAA compliance
- Pre-operative coordination
- Customer relationship management
Timeline
Surgery Scheduler
Kaiser Permanente
06.2006 - Current
Certified Medical Assistant - Medical Asssistant
Antelope Valley Medical College