Bao-My Hoang
Administrative Assistant
Vancouver,BC
Summary
Committed and hardworking Administrative Assistant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Skilled in analytical skills, operations management, high level of accuracy, teamwork, and digital marketing communications. Strong support professional with two Postgraduate Degrees focused in Hospitality Services & Marketing, and Supply Chain Management from Douglas College, Vancouver, BC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Canada College Vancouver Inc.
03.2022 - Current
- Managed filing system for 250+ files, entered data and completed other clerical tasks.
- Interacted with 10+ vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Digital Marketing Coordinator
Kashi Business Consulting Ltd.
03.2022 - 07.2022
- Researched and analyzed industry trends to inform search marketing strategies.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Managed 20+ client accounts to develop website portals and social media pages to promote businesses.
- Created content strategies for digital media.
- Conducted market research and competitor analysis to inform search marketing strategies.
Cashier/Customer Support Associate
The Home Depot Canada
04.2021 - 02.2022
- Be in Top 3 Best Front End Associates in District Cashier Appreciation Month Celebration - Oct 2021
- Handled 100+ customers per day, assist with customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
Northshore Indoor Play Ltd.
12.2019 - 12.2021
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Administration/, Student Services Coordinator
ReadingStar Vietnam
04.2018 - 06.2018
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Supported student social, emotional and academic development.
- Provided information and coordinated referrals for available programs.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Korean/English/Vietnamese translation
Education
Post-Degree Diploma - Supply Chain Management
Douglas College
New Westminster, BC12.2021
Post-Degree Diploma - Hospitality Marketing
Douglas College
New Westminster, BC12.2020
Bachelor of Arts - Business Administration&Language Studies (Korean)
University of Social Sciences And Humanities
Ho Chi Minh City, Vietnam12.2018
Skills
- Verbal and Written Communication
- Office Management
- Administrative Support
- Staff Motivation
- Employee Timesheet Processing
- Business Administration
- Continuous Improvement Process
- Digital Content Development
- Social Media Marketing
- Consumer Behavior Research
- Hospitality Service
Accomplishments
- Completed Microsoft Offices training program.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved clients through effectively helping with social media marketing websites.
Certification
- Google Data Analytics Certificate, ongoing
- Certified Excel Proficiency, Capilano University, October 2021
Timeline
Administrative Assistant
Canada College Vancouver Inc.
03.2022 - Current
Digital Marketing Coordinator
Kashi Business Consulting Ltd.
03.2022 - 07.2022
Cashier/Customer Support Associate
The Home Depot Canada
04.2021 - 02.2022
Front Desk Receptionist
Northshore Indoor Play Ltd.
12.2019 - 12.2021
Administration/, Student Services Coordinator
ReadingStar Vietnam
04.2018 - 06.2018
Post-Degree Diploma - Supply Chain Management
Douglas College
Post-Degree Diploma - Hospitality Marketing
Douglas College
Bachelor of Arts - Business Administration&Language Studies (Korean)
University of Social Sciences And Humanities
- Google Data Analytics Certificate, March 2023
- Certified Excel Proficiency, Capilano University, October 2021
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