Bamba Dioume
Toronto,Canada
Summary
Motivated Electrical Technician with expertise in Programmable Logic Control (PLC), CAD software, and electrical systems maintenance. Passionate about driving innovation and fostering international collaboration, particularly between Canada, Italy, and Senegal. Trilingual in English, Italian, and French, with a strong commitment to sustainable energy solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Terroni
Toronto, Canada
07.2022 - 08.2024
- Delivered excellent customer service to ensure satisfaction in a fast-paced work environment.
- Assisted in training new employees, scheduling shifts, and recording orders on the cash register and point-of-sale system accurately.
- Maintained knowledge of current company policies, health and safety guidelines, and collaborated with fellow staff to ensure efficient store operations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Responded to guest inquiries and resolved complaints in a professional manner through attention to detail and effective communication skills.
Apprentice PLC Programmer
Borghini & Cinotti
Empoli, Florence
09.2018 - 08.2019
- Analyzed customer specifications and requirements to develop, modify and maintain PLC programs.
- Developed ladder logic diagrams for PLCs according to customer needs.
- Tested newly developed PLC programs to ensure proper functioning before deployment.
- Assisted with wiring and installation of control panels, power supplies, junction boxes, cables.
Apprentice Electrician
Borghini & Cinotti
Empoli, Italy
09.2017 - 12.2017
- Installed, repaired, and maintained electrical systems, including alarms, television antennas, and telephone systems.
- Responded promptly to emergency electrical issues, delivering excellent customer service through clear communication and efficient troubleshooting.
- Assisted in expanding the company's renewable energy initiatives, contributing innovative ideas for sustainable electricity development.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
Education
Certificate - Electrical Techniques
Centennial College
Scarborough, ON, Canada04-2024
High School Diploma - Electrical Engineering
Ferraris Brunelleschi High School
Empoli, Italy12.2018
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Advanced CAD and AutoCAD skills for electrical designs
- Programming skills in MATLAB and C/C
- Strong customer service and problem-solving abilities
- Outstanding communication and team collaboration skills
- Familiar with electrical safety regulations and standards
- Strong ability to interpret technical drawings and blueprints
- Exceptional interpersonal skills
- Guest Services
- Customer Complaint Resolution
- Merchandise Restocking
- Order coordination
- Customer Satisfaction
- C understanding
Timeline
Customer Service Cashier
Terroni
07.2022 - 08.2024
Apprentice PLC Programmer
Borghini & Cinotti
09.2018 - 08.2019
Apprentice Electrician
Borghini & Cinotti
09.2017 - 12.2017
Certificate - Electrical Techniques
Centennial College
High School Diploma - Electrical Engineering
Ferraris Brunelleschi High School
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