Sumaiya Mahmood

Iqbal Foods

01.2024 - Current

Operate cash register, process debit/credit payments, and handle cash transactions accurately.
Greet customers with a friendly attitude and assist with inquiries and complaints.
Supervise and assign duties to 6–7 junior staff during busy hours.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Worked flexible schedule and extra shifts to meet business needs.
Assisted customers with returns, refunds and resolving transaction issues.
Helped customers complete purchases, locate items, and join reward programs.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties, improving overall staff performance.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Increased sales of promotional items by informing customers about current offers.
Contributed to significant decrease in queue times by streamlining checkout process.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Handled cash with high accuracy and took care to check bills for fraud.