Hi, I’m
Balkaran Singh
Medicine Hat,Alberta
Summary
Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.
Overview
6
years of professional experience
5
Certification
Work History
Qualcomm/Snapdragon
Technical Support Representative
10.2023 - 01.2025
Job overview
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Best Buy
Technical Sales Advisor
01.2024 - 11.2024
Job overview
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Acosta/Mosaic
Senior Brand Ambassador
12.2023 - Current
Job overview
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Scholars Edge
Marketing Assistant (Contract)
03.2024 - 09.2024
Job overview
- Assist in developing and implementing marketing campaigns to promote products and services effectively
- Conduct market research and analyze trends to identify new marketing opportunities and improve campaign performance
- Create and maintain marketing materials, including brochures, newsletters, and social media content, ensuring consistency and quality
- Coordinate events and promotional activities, managing logistics and ensuring successful execution to enhance brand visibility
- Monitor and report on the performance of marketing campaigns, providing insights and recommendations for improvements
PWM Loss Prevention / Regent Protection Services Ltd
Security Officer
03.2024 - Current
Job overview
- Conducted regular patrols, monitored surveillance equipment, and maintained a vigilant presence to ensure the security of premises, residents, employees, and visitors
- Enforced property rules and regulations, promptly responding to disturbances and emergencies to maintain order and ensure safety
- Responded swiftly to incidents, alarms, and emergencies, employing sound judgment to de-escalate situations and minimize risks
- Provided excellent customer service, addressing inquiries and assisting visitors courteously and professionally
- Reported safety hazards and security breaches promptly, documenting incidents accurately to support investigations
Everest Liquor Discounter
Evening Manager
08.2023 - 06.2024
Job overview
- Provide top-notch service to all customers, addressing their needs and resolving any issues promptly to ensure a positive shopping experience
- Oversee and manage evening staff, including assigning duties, monitoring performance, and offering support and guidance to maintain high standards of service
- Regularly check inventory levels, restock shelves as needed, and manage deliveries to ensure the availability of products and minimize shortages
- Monitor daily sales performance, identify trends or issues, and implement strategies to meet or exceed sales targets
Costco/Goliath Grower ServicesMedicine Hat, AB
Team Leader
02.2025 - Current
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
MosiacMedicine Hat, AB
Supervisor
02.2025 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
More SupermarketPatiala, IN
Assistant Manager
02.2020 - 11.2023
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
Medicine Hat CollegeMedicine Hat, AB
Diploma from Information Technology
04-2026
CompTIA
Certificate of Technical Studies from COMPTIA A+ Certified
08-2026
SGTB SCHOOLPUNJAB
HIGH SCHOOL from Science
07-2022
Skills
- Application installations
- System performance optimization
- Problem resolution
- Territory management
- Competitive analysis
Certification
- Amazon Web Services (AWS) Certified Solutions Arc
- Google IT Support Professional Certificate
- CompTIA Certification
- Microsoft Certified, Azure Administrator Associate - Microsoft.
Timeline
Team Leader
Costco/Goliath Grower Services
02.2025 - Current
Supervisor
Mosiac
02.2025 - Current
Marketing Assistant (Contract)
Scholars Edge
03.2024 - 09.2024
Security Officer
PWM Loss Prevention / Regent Protection Services Ltd
03.2024 - Current
Technical Sales Advisor
Best Buy
01.2024 - 11.2024
Senior Brand Ambassador
Acosta/Mosaic
12.2023 - Current
Technical Support Representative
Qualcomm/Snapdragon
10.2023 - 01.2025
Evening Manager
Everest Liquor Discounter
08.2023 - 06.2024
Assistant Manager
More Supermarket
02.2020 - 11.2023
Medicine Hat College
Diploma from Information Technology
CompTIA
Certificate of Technical Studies from COMPTIA A+ Certified
SGTB SCHOOL
HIGH SCHOOL from Science
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