Highly skilled Technical Support Representative with 7+ years of experience in network administration, IT support, and customer service. Proven expertise in troubleshooting, software support, and systems management. Strong ability to adapt and resolve complex technical issues. Currently pursuing CompTIA A+ certification to enhance technical expertise. Eager to contribute to organizational success.
References available upon request., Valid G license with car., Ready to obtain any other license if employer requires., Willing to relocate if required.
Network Optimization Project at Victory Automation: Improved network uptime by 15% through strategic infrastructure enhancements Customer Support Improvement Initiative at eZee Technosys: Reduced response times by 20%, leading to higher client satisfaction