Abimbola Fasawe
Barrie Ontario Canada,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Landmark Cooporation
Toronto, ON
12.2022 - Current
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for over 500 customers and end-users across various time zones.
Linux System Administrator
Landmark Cooporation
Toronto, ON
12.2021 - 12.2022
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
- Configured and maintained web servers for over 100 clients with end users.
- Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
Devops/Cloud Support Engineer
Sabby-Tech
Texas, US
11.2018 - 11.2021
- Provided technical leadership and delivered innovative products and services to address customer-specific requirements.
- Worked with teams of over 20 talented software engineers to define, build and maintain cloud infrastructure.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Reviewed existing systems and made recommendations for improvements.
Education
Diploma in Computer Programming - Information Technology
Georgian College of Applied Arts And Technology
Barrie, ONSkills
- Performance Testing
- Hardware Diagnostics
- Technical Support
- Software Diagnosis
- User Support
- Customer Service
- Customer Success Management
- Technical Troubleshooting
- Ticket Support System Management
- Service Support
- Software Installation
- Application Support
- Application Installations
- Java Full Stack
- Account Management
- Microsoft Outlook
- Windows 10
- Desktop Support
- Systems Analysis
Languages
English
Native or Bilingual
References
Available upon request
Timeline
Technical Support Representative
Landmark Cooporation
12.2022 - Current
Linux System Administrator
Landmark Cooporation
12.2021 - 12.2022
Devops/Cloud Support Engineer
Sabby-Tech
11.2018 - 11.2021
Diploma in Computer Programming - Information Technology
Georgian College of Applied Arts And Technology
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