Baljot Kaur
Brampton,Canada
Summary
Versatile professional with over 6 years of experience playing various roles and last served as a Supply Chain Team Leader. Excellence in overseeing daily operations of warehouses. Articulate communicator with outstanding logical abilities, problem-solving, decision-making, and interpersonal skills. An individual seeking an opportunity that will offer the best chance to apply my skills, abilities, and knowledge in customer service, administrative support, and supervisory roles in a collaborative environment with long-term career growth possibilities along with the organization's objective. Trilingual in English, Punjabi, and Hindi. Demonstrated strong communication adeptness by maintaining and building relationships with my stakeholders to ensure our customer service needs were being met and successfully delivered. Extensive knowledge of customs compliance and logistics pricing.
Overview
6
6
years of professional experience
Work History
Customer Service Rates
Tri Star Traffic
2024.08 - 2024.09
- Developed strong analytical skills by evaluating content according to established criteria and metrics.
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
- Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
- Bolstered overall rater confidence through consistent mentorship from more experienced peers.
- Enhanced rating accuracy by consistently reviewing and updating guidelines and resources.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
Forklift Operator
Trillium Supply Chain
2024.06 - 2024.07
- Expedited loading and unloading processes by skillfully operating pallet jacks and other machinery.
- Improved warehouse efficiency by organizing and maintaining a clean work area.
- Reduced product damage incidents through careful handling of fragile items during transportation and storage processes.
- Ensured timely order fulfillment by accurately picking and packing items for shipment.
- Demonstrated adaptability in performing multiple roles when necessary, including receiving, stocking, picking, packing, and shipping duties.
Team Leader | Supervisor
MAD Elevator
2020.08 - 2023.10
- Highly proficient in analyzing data, meeting inventory needs of the business are being met by using methodical skills
- Inventory and dock specialist, assisted in scheduling and ensuring timeline constraints were being met
- Ensured Health & Safety, OHS, rules and regulations are being followed
- Ensured everyday safety of the employees and made the workplace safe for everyone
- Led a team of employees, scheduled, and managed during tight deadlines to meet customer needs
- Filled and submitted the health and safety sheet to the manager of the health and safety every month
- Assigned the duties in the team on a regular basis, divide the workload to increase and smooth performance
- Handle absenteeism of the team members and reduce it to 90% with a positive attitude, acknowledging targets
- Managing customers is needed to find merchandise when working on the retail floor
- Responsible for inventory and sourcing strategies to ensure client deadlines are met
- Manage the performance metrics of all the team members and give reviews according to their performance
- Set the target for the team to achieve the company’s goals and believe in the lead-by-example
- Tracked records of merchandise that is in and out of stock as well as maintained reports for managers and directors
- Displayed strong telephone etiquette while effectively handling difficult calls
- Analyzed data and transactions while using Excel, MS Word, etc
- Extensive Knowledge of using ADP software, ERP systems, Sap, Syspro, HPlan, etc
- Responsible for administering and managing the performance metrics
- Trained the new team members on department procedures, products, and use of current software SYSPRO as required and reviewed and approved timecards and payroll weekly by using the ADP software
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained an organized and clean work environment, fostering a positive atmosphere within the warehouse team.
- Enhanced warehouse efficiency by streamlining inbound receiving processes and implementing best practices.
- Trained new hires on company policies, procedures, and safety protocols, resulting in a well-informed and efficient workforce.
- Supervised team of helpers, laborers, and material movers to efficiently complete tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
WAREHOUSE ASSOCIATE
SCI LOGISTICS
2020.03 - 2021.08
- Company Overview: through IS2 workforce solutions
- Using the SAP software for scanning and packing the parts and printing the labels
- Pick the parts and fulfill the orders
- Do the Inventory count and put away the parts
- Use the RF scanner while picking the parts
- Through IS2 workforce solutions
STOCKROOM CLERK
MAD Elevator
2020.08 - 2021.07
- Efficiently packed and unpacked items to be stocked and organized on shelves in the stock room
- Restocked parts and performed the cycle counts for inventory as needed
- Maintained and organized material and stored inventory
- Communicated inventory issues by the lead hand
- Performed various clerical duties such as emails, typing, photocopying, emails, answering phone calls
- Shelved new and returned inventory according to proper storage procedures.
Warehouse Associate
INDIGO
2019.05 - 2019.08
- Company Overview: through vertical staffing
- Picking, packing, and sorting the parts while using the RF scanner
- Put away
- Do the inventory count and collect the damaged and unlocated parts
- Through vertical staffing
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Inventory Associate
RGIS
2018.09 - 2019.01
- Using the RF scanner do the inventory count on the different brands of clothing such as GAP, GUESS, OLD NAVY, ZARA, and BLUE JAYS in different locations such as Square One, Trinity Mall, Toronto Airport, Toronto Premium Outlet, Yorkdale Shopping Center
- Count the inventory and how much dollars inventory they have in the store, and which type of products inventory is low
- Find the products with no tags and no description and inform the manager
- Sort the inventory
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
Order Picker and BT Operator
Sci LOGISTICS
2018.08 - 2019.01
- Manages to pick ticket orders, and pulls warehouse items from the shelves based on the number, size, color, quantity, and quality requirements
- Ensures that orders are accurate
- Stages items correctly for delivery
- Operates handling equipment and ensures safety regulations are followed
- Plans and monitors product storage and dispatch
- Oversees stock replenishment
- Monitors stock control systems and processes specific orders
- Ensures warehouse goals are met
- Maintains a high level of health and safety standards
- Shrink wrap products to pallets
- Loads delivery vehicles
- Packs warehouse orders as necessary
- Operates scanners so that the proper order is picked, and inventory is managed accurately
- Performs other general warehouse duties as needed
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Education
INTERNATIONAL BUSINESS MANAGEMENT AND LOGISTICS -
St. Clair College
Toronto, ON12.2019
Master of commerce - Commerce
Punjabi University Patiala
Patiala, Punjab06.2016
Skills
- Management
- Negotiation
- Conflict Resolution
- Organization
- Excellent Problem Solver
- MS-Office
- SAP
- ADP
- Kronos
- Advanced Excel
- Demand Forecasting
Personal Information
Relocation: Open to Relocation in GTA
Timeline
Customer Service Rates
Tri Star Traffic
2024.08 - 2024.09
Forklift Operator
Trillium Supply Chain
2024.06 - 2024.07
Team Leader | Supervisor
MAD Elevator
2020.08 - 2023.10
STOCKROOM CLERK
MAD Elevator
2020.08 - 2021.07
WAREHOUSE ASSOCIATE
SCI LOGISTICS
2020.03 - 2021.08
Warehouse Associate
INDIGO
2019.05 - 2019.08
Inventory Associate
RGIS
2018.09 - 2019.01
Order Picker and BT Operator
Sci LOGISTICS
2018.08 - 2019.01
INTERNATIONAL BUSINESS MANAGEMENT AND LOGISTICS -
St. Clair College
Master of commerce - Commerce
Punjabi University Patiala
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