BAHAR TADJADINE IBRAHIM
Vancouver
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Associate
TOYOTA
12.2020 - 04.2022
- Delivered exceptional support via phone, email, and chat in English and French, handling over 50 customer interactions daily
- Monitored daily performance metrics related to customer service operations
- Offered guidance on how customers can use products more effectively
- Identified opportunities to improve customer service processes
- Assisted customers with product installation and setup
- Documented procedures for handling common customer requests
- Reviewed incoming tickets and assigned them accordingly
- Developed strategies for resolving difficult customer situations.
Education
BACHELOR OF URBAN AND REGIONAL PLANNING - LAND AND WATER RESOURCES
University of Science And Technologies
Ati, Chad01.2014
Skills
- Bilingual Communication
- Customer Service
- Problem Solving
- Technical Proficiency
- Team Collaboration
- Desktop support
- Microsoft Windows and Office
- Troubleshooting Network Issues
Certification
- Customer service certificate
- IT support certificate
- Basic security license certificate
- First aid certificate
Referencesprofessionnelles
Disponibles sur demande
Objective
Enthusiastic and dedicated customer service professional fluent in French and English with over 1 year of experience in delivering exceptional support. Adept at resolving complex issues, fostering positive customer relationships, and contributing to a high-performance team. Seeking to leverage bilingual skills and expertise to enhance customer satisfaction at Toyota., Professionnel(le) du service client enthousiaste et dévoué(e), bilingue en français et en anglais avec plus d'une année d'expérience dans la fourniture d'un soutien exceptionnel. Compétent(e) dans la résolution de problèmes complexes, la création de relations positives avec les clients et la contribution à une équipe performante. Cherche à mettre à profit ses compétences bilingues et son expertise pour améliorer la satisfaction des clients chez Toyota.
References
Available upon request
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Professional Working
Timeline
Customer Support Associate
TOYOTA
12.2020 - 04.2022
BACHELOR OF URBAN AND REGIONAL PLANNING - LAND AND WATER RESOURCES
University of Science And Technologies
- Customer service certificate
- IT support certificate
- Basic security license certificate
- First aid certificate
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