Bahar Behnam
Irvine,CA
Summary
Dedicated and compassionate psychology major actively seeking an entry-level role in Applied Behavior Analysis (ABA) or a related field in psychology. Strong leadership, communication, and organizational skills gained from several years of professional experience make me well-equipped to contribute to the success of an organization. Passionate about supporting behavioral and emotional growth through evidence-based and client-centered practices to make a positive impact on individuals' lives.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2024 - Current
- Supervise daily store operations, including coordinating staff activities, managing inventory, and ensuring compliance with company standards.
- Lead and mentor a team of baristas, fostering a collaborative and supportive work environment.
- Provide conflict resolution and customer service support, handling escalations with professionalism and empathy.
- Maintain a strong focus on efficiency, teamwork, and delivering high-quality customer experiences under time-sensitive conditions.
Front Desk Associate
Club Studio
07.2024 - 12.2024
- Served as the primary point of contact for members and guests, providing exceptional service and accurate information about services and memberships.
- Managed membership databases and processed payments while maintaining strict confidentiality.
- Resolved client inquiries and concerns, demonstrating active listening and effective problem-solving skills.
- Supported facility operations, including opening and closing procedures and assisting in administrative tasks.
Shift Supervisor
Artisan by 7 Leaves Café
05.2023 - 07.2024
- Oversaw daily café operations, ensuring smooth service flow and adherence to quality standards.
- Trained, coached, and evaluated staff performance to promote skill development and maintain a high level of service.
- Managed cash handling, inventory control, and store maintenance tasks.
- Fostered a welcoming environment for customers, using strong interpersonal skills to build loyalty and satisfaction.
Sales Associate
See's Candies
01.2022 - 01.2024
- Delivered exceptional customer service in a high-volume retail environment during peak seasons and holidays.
- Assisted customers in product selection, promoted new offerings, and upsold products to meet sales goals.
- Ensured accuracy in cash handling, register operations, and inventory restocking.
- Maintained a clean and organized sales floor, ensuring a positive shopping experience for all customers.
Shift Supervisor / Cashier
Corner Bakery Café
04.2019 - 09.2022
- Promoted from cashier to shift supervisor due to outstanding performance, leadership ability, and commitment to team success.
- Supervised daily front-of-house operations, balancing customer service demands with team management.
- Handled customer complaints, special requests, and escalations with professionalism and effective conflict resolution skills.
- Managed store inventory by independently ordering all food, beverage, and supply products through Sysco and produce vendors.
- Trained and mentored new managers and general managers on store procedures, team leadership, and operational standards.
- Oversaw daily cash handling, reconciliation, and financial reporting with accuracy and attention to detail.
Education
Bachelor of Science - Psychology (Specialization in Clinical Psychology)
University of California, San Diego
La Jolla, CA06.2025
Associate of Arts - Fine Arts, Liberal Arts
Irvine Valley College
Irvine, CA01.2022
High School Diploma - undefined
Irvine High School
Irvine, CA06.2019
Skills
- Applied Behavior Analysis (ABA) familiarity
- Data collection and behavior tracking (basic level)
- Leadership and team management
- Customer service excellence
- Conflict resolution and de-escalation
- Strong communication and interpersonal skills
- Time management and organizational skills
- Shift reporting
- Labor and food cost control
- Safety reviews
- Attendance oversight
Languages
Persian
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
Front Desk Associate
Club Studio
07.2024 - 12.2024
Shift Supervisor
Artisan by 7 Leaves Café
05.2023 - 07.2024
Sales Associate
See's Candies
01.2022 - 01.2024
Shift Supervisor / Cashier
Corner Bakery Café
04.2019 - 09.2022
Associate of Arts - Fine Arts, Liberal Arts
Irvine Valley College
High School Diploma - undefined
Irvine High School
Bachelor of Science - Psychology (Specialization in Clinical Psychology)
University of California, San Diego
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