Summary
Overview
Work History
Education
Skills
References
Languages
Volunteer Experience
Timeline
Generic

Azra Narveen Ahmad

Edmonton,Canada

Summary

Dynamic customer service expert with extensive experience at TJM Canada (Winners) and Service Canada. Demonstrates exceptional communication skills in five languages and meticulous data management capabilities.

Overview

19
19
years of professional experience

Work History

Customer Service Associate

TJM Canada (Winners) & Other Retail Organizations
Edmonton
11.2006 - Current
  • Experienced in working at several Retails(Sears, ARP Pharmacy, Shoppers Drug Mart,) in Edmonton including present position at Winners, Windermere, Edmonton
  • Provide Customer Service assistance at the Frontline, different Departments and Back Office

Program Clerk (CR3)

Service Canada, File Management Center (FMC) North Western Territories (NWT)
01.2024 - 04.2024
  • Working as Casual Staff for CPP
  • File inventory management
  • Daily file pulls for the Agents request
  • Data entry for file tracking and location
  • Filing in Bays
  • Mail Room management

Program Clerk (CR3)

Service Canada File Management Center (FMC) North Western Territories (NWT)
11.2013 - 08.2017
  • Working with Service Canada under Processing and Payments Services CPP Section (Disability)
  • File inventory management
  • Daily file pulls for the Agents request
  • Data entry for file tracking and location
  • Special request for Agent on urgent request for information
  • Filing in Bays
  • Maintaining and reporting weekly statistics for the CPP(OAS, DSB and CPP section on three working Regions/ Edmonton, Victoria and Winnipeg)
  • Creating new applications and dockets for clients
  • Mentoring new staff EI Section Recording and imaging ROE payment process for clients Responsible for finalizing payment issues Responsible for the facilitating the Mail Room services Authorized to fax and process sensitive documents to different Departments for Integrity, Services and Privacy
  • Received training on RO recording, document imaging and File Bay
  • Management mail and Mail Room Services for the FMC

Program Assistant – Early Childhood Development

Mill Woods Family Resource Centre Society
01.2009 - 12.2010
  • Facilitated various social development programs for people of different backgrounds. Provided assistance to Early Childhood Development and Family Support programs. Performed various office duties, conducted intakes and provided outreach services.
  • Facilitated:
  • 1. Developed and facilitated the Curriculum for the Program: Parenting Young Children in Canada
  • 2. Certified for Facilitating the Rainbows Problem. Facilitated the Rainbows Program (5-7 yr old)
  • 3. Assisted as Co Facilitator for Family & Youth Programs and Anger Management Courses
  • 4. Participated in various Programs organized by the Office
  • 5. Worked with the ECD Facilitators for Programs at Public Schools, Mall and Libraries

Junior Operator

Strathcona County, Public Utilities Yards Services
Edmonton, AB
05.2008 - 08.2008
  • 1. Manage install, read and dislocate repaired over 100 meters
  • 2. Inspected and repaired pump houses and install water purification fountains
  • 3. Sample numerous water tests for quality assurance and reporting Participated in feasibility projects for waste management.
  • 4. Inspected machine parts with measuring tools.

Education

Certificate Degree - Supervisory Management, HR, Management Department

University of Alberta
Edmonton, AB
01.2011

Bachelor of Science - Environment Science and Management

Independent University Bangladesh
Dhaka Bangladesh
01.1997

Skills

  • Ability to plan and organize priorities
  • Ability to communicate effectively, verbally, in five different languages
  • Ability to communicate effectively in writing
  • Ability to review, accurately verify data, and make recommendations
  • Experience using Microsoft Office, specifically Word, Excel, and Outlook
  • Experience organizing and/or facilitating meetings with online video platforms, such as Teams or Zoom
  • Experience in using emails and internet services
  • Experienced in report compilation, documentation, and presentation

References

Will be provided upon request

Languages

English
Full Professional
Bengali
Full Professional
Urdu
Limited
Hindi
Limited
Thai
Limited

Volunteer Experience

Public School Board of Alberta, Community League (Blue Quill), Summerside, Elections Officer, 2023, Several years of voluntary experience with the Public School Board of Alberta, Community League (Blue Quill), Summerside, Elections Officer for the 2023 Provincial General Election (E-22-538) Elections Alberta

Timeline

Program Clerk (CR3)

Service Canada, File Management Center (FMC) North Western Territories (NWT)
01.2024 - 04.2024

Program Clerk (CR3)

Service Canada File Management Center (FMC) North Western Territories (NWT)
11.2013 - 08.2017

Program Assistant – Early Childhood Development

Mill Woods Family Resource Centre Society
01.2009 - 12.2010

Junior Operator

Strathcona County, Public Utilities Yards Services
05.2008 - 08.2008

Customer Service Associate

TJM Canada (Winners) & Other Retail Organizations
11.2006 - Current

Certificate Degree - Supervisory Management, HR, Management Department

University of Alberta

Bachelor of Science - Environment Science and Management

Independent University Bangladesh
Azra Narveen Ahmad