Jyoti Turan

Experience

December 2023 – Present
Customer Service Associate, Scotia Bank, Windsor, NS

• Customer Assistance: Provided excellent customer service by addressing customer inquiries, concerns, and requests through various communication channels (phone, email, chat, and in-person). Assisted customers with account information, transactions, and financial product inquiries.
• Problem Resolution: Investigated and resolved customer issues, complaints, and discrepancies in a timely and efficient manner. Collaborated with other departments to ensure prompt resolution of complex problems.
• Transaction Processing: Processed customer transactions, including deposits, withdrawals, transfers, and payments accurately. Ensured compliance with banking regulations and internal policies.
• Account Maintenance: Updated customer account information, including address changes, contact details, and beneficiary information. Assisted with account closures, openings, and account-related inquiries.
• Documentation and Record Keeping: Maintained accurate and organized records of customer interactions, transactions, and account updates. Followed proper documentation procedures and recorded customer feedback.

Customer Service Representative, Concentrix, Glace Bay, NS

• Customer Issue Resolution: Efficiently and effectively resolved customer issues, questions, and concerns by providing information, troubleshooting problems, and finding solutions to meet customer needs.
• Communication and Active Listening: Engaged with customers courteously, empathetically, and patiently, ensuring clear and effective communication. Actively listened to customer concerns to fully understand their issues.
• Product Knowledge: Demonstrated deep product knowledge, providing accurate answers to customer inquiries and offering guidance on product usage and features.
• Quality Assurance: Followed call center protocols, and adhered to scripts and guidelines to maintain quality service. Met key performance indicators (KPIs) related to customer satisfaction, call resolution, and call handling time.
• Documentation and Record-Keeping: Maintained accurate and thorough documentation of customer interactions, ensuring the recording of customer issues and histories for future reference and reporting purposes.

April 2021 – April 2022
Bakery Clerk, Cheticamp Co-operative Ltd. Cheticamp, NS

• Staff Management: Successfully managed and led bakery staff, including hiring, training, scheduling, and performance evaluation, to maintain a highly productive and motivated team.
• Bakery Production and Quality Control: Oversaw bakery production processes, ensuring the consistent delivery of high-quality baked goods that meet customer expectations and upheld the bakery's reputation.
• Inventory Management: Effectively managed bakery inventory by ordering ingredients and supplies, conducting regular inventory checks, and minimizing waste to maintain product freshness and cost control.
• Financial Management: Managed the bakery's budget, monitored sales and revenue, and implemented strategies to maximize profitability, contributing to the bakery's financial sustainability.
• Customer Service: Delivered exceptional customer service by promptly taking orders, addressing inquiries, and maintaining a welcoming atmosphere, resulting in increased customer loyalty and business growth.
• Cake Decorating: Proficient in cake decorating techniques like fondant and buttercream piping, with experience designing custom cakes for special occasions. Knowledgeable in color theory and design principles for creating appealing cake aesthetics.

April 2016 – September 2017, Accountant, Sara Jewelers Pvt. Ltd., India

• Maintained accurate financial records: ensured meticulous and up-to-date financial record keeping, including ledgers, journals, and accounting software, to provide a solid foundation for financial analysis and decision-making.
• Managed Budgets and Forecasting: Successfully developed and managed the store's budget, facilitating effective financial planning, and helping the business navigate growth and challenges.
• Ensured Tax Compliance: Demonstrated a strong commitment to tax compliance by accurately calculating, remitting, and reporting various taxes, thus avoiding legal issues and penalties.
• Managed Accounts Receivable and Payable: Effectively oversaw accounts receivable to ensure timely collection of revenue, and managed accounts payable to maintain good relationships with suppliers, ensuring bills were consistently paid on time.
• Conducted Financial Analysis: Proficiently analyzed financial statements, including income statements, balance sheets, and cash flow statements, to assess the store's financial health, identify opportunities for improvement, and support informed decision-making.