BAYREM BEN ALAYA
Overview
1
1
year of professional experience
Work History
Customer Service Representative
05.2023 - Current
- Responding to customer enquiries, complaints and/or feedback and providing information through various channels, including but not limited to: telephone, in person, on-line (web, social media) and in writing
- Processing financial transactions for fare instruments and other products/services
- Receiving and processing transportation requests and registration for Para Transpo service.
Library
01.2023 - Current
- Emptying book drops
- Retrieving items from library list (i.e
- Hold list)
- Packing and unpacking materials from delivery boxes
- Performing routine tasks related to collection maintenance, e.g
- Changing item status for withdrawal, processing daily newspapers
- Serve clients and answer their inquiries
- Arranging books and files
Data Entry Clerk
City of Ottawa
03.2022 - Current
- Responsible for ensuring timely data entry processing and information verification of personal and confidential health information and related statistical information into computerized databases and spreadsheets
- Part of the City of Ottawa's greater effort to distribute COVID vaccines, my duties as a data entry clerk involve client registration and screening.
01.2022 - 01.2023
- Accommodating new arrivals who are already in the country Welcoming new arrivals, immigrants and refugees Attending calls from the room and cater all clients' needs
- Responds promptly to customer service calls and emails from diverse groups of individuals.
Education
Bachelor of Arts - Management
Athabasca University
Advanced Diploma - Business Administration
La Cité Collégiale
2020
Skills
- Credit Card Payment Processing
- Interpretation and Translation Services
- Order Processing
- Report Creation
- Work independently and in a team setting
- High level of judgement, tact, diplomacy and problem-solving skills
- Organize, plan, multi-task and prioritize work
- Customer service sensitivity to meet diverse customer requirements
- Able to write detailed, concise and accurate descriptions of customer interactions including complaints
- Able to prepare written information including correspondence and reports in an organized, clear and concise manner
- Ability to listen, probe, and tactfully respond to client enquiries and complaints
- Excellent written and verbal communication and interpersonal skills
- Possess strong data entry, keyboarding and information retrieval skills
- Possess good presentation / public speaking skills
- Ability to read, interpret and explain operating rules / procedures, maps and timetables
- Able to account for and report sales revenue
- Possess a strong customer service orientation
- Flexible and adaptable to deal with shifting priorities
- Able to think logically, thoroughly, and be attentive to detail
- Able to work in a fast-paced, often stressful work environment
- Possess maturity, interpersonal skills and good judgement
- Able to display tact and courtesy, and to exercise discretion
- Good attendance and job performance record
- Able to work a variety of shifts covering a 24-7 operation, and willingness to work long hours, including evenings and weekends
Timeline
Customer Service Representative
05.2023 - Current
Library
01.2023 - Current
Data Entry Clerk
City of Ottawa
03.2022 - Current
01.2022 - 01.2023
Bachelor of Arts - Management
Athabasca University
Advanced Diploma - Business Administration
La Cité Collégiale
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