Dynamic leader with a proven track record at Lalexcan Immigration Consulting Limited, adept in immigration case file strategies and exceptional client relationship building. Leveraged strong communication and legal analysis skills to enhance case management efficiency and client satisfaction. Achieved significant improvements in process streamlining and client advisory services, demonstrating adaptability and a commitment to excellence.
Hi, I’m
AYOKUNLE LALEYE
Toronto,ON
Summary
Overview
18
years of professional experience
1
Certification
Work History
Lalexcan Immigration Consulting Limited
Regulated Canadian Immigration Consultant
01.2024 - Current
Job overview
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Advised clients on visa eligibility with thorough assessments of their unique situations.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
- Streamlined application processes for clients, resulting in quicker case resolutions.
- Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Conducted comprehensive interviews with clients to gather necessary information for case evaluations and strategy development.
- Developed informative resources for clients on various aspects of the immigration process, empowering them with knowledge about their options and journey ahead.
- Managed a diverse caseload, prioritizing tasks efficiently to meet strict deadlines and maintain client satisfaction.
- Continuously pursued professional development opportunities, attending conferences and training sessions to enhance skills and knowledge in the field of immigration consultancy.
- Enhanced client satisfaction by providing personalized immigration consultation and guidance.
- Resolved client concerns through effective communication and problem-solving skills, fostering trust and confidence in our services.
- Maintained detailed records of each case handled diligently ensuring efficient follow-ups when required.
Beyond Support Services
Child and Youth Worker
09.2019 - Current
Job overview
- Provided key emotional support to special needs youth.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Promoted positive behavior change in young clients by utilizing evidence-based therapeutic techniques.
- Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
- Participated in ongoing professional development opportunities to stay current with trends, theories, and best practices within the field of child and youth work.
- Conducted thorough assessments to identify clients'' emotional, behavioral, or developmental issues requiring intervention or support services.
- Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
- Developed strong rapport with clients and families, fostering trust and open communication during therapy sessions.
- Established partnerships with local organizations aiding resource sharing which improved overall community impact.
Victory Garden Gospel Church Toronto
Senior Pastor/Startup Founder
01.2018 - Current
Job overview
- Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
- Oversaw administration and management of all areas of ministry.
- Led programs such as worship, study, fellowship, and service opportunities.
- Enhanced spiritual growth for church members through regular pastoral counseling sessions and personalized guidance.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Built strong relationships with community organizations, collaborating on projects that aligned with shared values and goals.
- Led dynamic worship services on a weekly basis, fostering an atmosphere of spiritual reflection and connection for congregants.
- Expanded missions outreach efforts to include partnerships with international organizations, increasing global impact on communities in need.
- Facilitated spiritual growth opportunities through small group leadership development, empowering lay leaders to take on increased responsibilities within the congregation.
- Fostered an environment of inclusivity and acceptance within the church, welcoming diverse perspectives and backgrounds while cultivating unity around shared faith values.
- Provided crisis response and counseling to church members.
- Nurtured a culture of volunteerism within the church community by developing opportunities for individuals to contribute their unique skills and talents in service to others.
- Revitalized youth ministry programming by creating engaging events tailored to the interests of younger congregation members while still maintaining a focus on faith formation.
- Promoted social justice initiatives within the congregation by encouraging active engagement in advocacy work both locally and globally.
- Served as mentor to children in church community, offering guidance and support.
- Mentored associate pastors in their professional development journey, sharing expertise in sermon preparation, counseling techniques, and administrative tasks.
- Ensured effective communication across all levels of church operations by implementing streamlined systems for information dissemination among staff and volunteers.
- Strengthened community outreach efforts by implementing targeted programs, resulting in increased local impact and visibility.
- Provided spiritual care through visitation, counseling, and prayer.
RCCG Winners Chapel Michigan USA
Church Administrator
03.2017 - 12.2017
Job overview
- Enhanced congregation engagement by organizing and implementing various community outreach programs.
- Assisted in the creation of weekly worship materials, contributing to a cohesive and inspiring service experience.
- Assisted in developing marketing materials like brochures and flyers helping promote various church programs effectively.
- Improved internal communications through regular newsletters updating church members about upcoming events and announcements.
- Managed church finances, resulting in better budget allocation and increased funds for ministry initiatives.
- Collaborated with pastoral staff on strategic planning initiatives, supporting the growth and development of the congregation''s mission.
- Provided administrative support to pastoral staff, contributing to their ability to focus on spiritual care within the congregation.
- Coordinated volunteer efforts, leading to a more organized and impactful service experience for all participants.
- Developed comprehensive event plans, ensuring successful execution of church-wide gatherings and celebrations.
- Established a welcoming environment for new members, fostering a sense of belonging within the church community.
- Created a comprehensive database for tracking member involvement in various ministries, allowing for better planning and coordination of events and initiatives.
- Organized fundraising events that generated additional resources for mission work both locally and globally.
- Oversaw facility maintenance projects, ensuring a clean and inviting space for worship and fellowship activities.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built and managed processes for tracking and monitoring department performance.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Ecobank Nig
Bank Branch Manager
03.2013 - 03.2017
Job overview
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Developed an ongoing training program that enabled staff members to stay current on industry trends, product offerings, and regulatory changes impacting banking practices.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
Redeemed Christian Church of God
Pastoral Resident
01.2008 - 03.2017
Job overview
- Assisted with planning special events such as weddings, funerals, baptisms, and dedications – ensuring meaningful ceremonies for all involved parties.
- Encouraged stewardship principles among congregation members by emphasizing the importance of giving time, talent, and treasure back to God''s work.
- Participated in interfaith dialogue sessions to promote understanding amongst different religious communities.
- Managed budgets and financial resources, ensuring responsible stewardship of church funds.
- Improved congregational involvement with consistent communication and timely updates on church activities.
- Provided pastoral care visits for hospitalized or home-bound parishioners – offering comfort during difficult times in their lives.
- Organized mission trips, exposing participants to diverse cultural experiences while serving others in need.
- Promoted unity within the congregation by resolving conflicts through mediation and effective communication strategies.
- Coordinated volunteer efforts for various ministries within the church community – maximizing member engagement and contributions to the organization''s goals.
- Led worship services, cultivating an uplifting atmosphere through prayer, music, and scripture reading.
- Established partnerships with local nonprofit organizations to address social issues within the community – resulting in increased awareness and collaborative efforts to enact positive change.
- Enhanced community outreach efforts by organizing and participating in various service initiatives.
- Implemented innovative approaches to engage youth members in faith-based activities – resulting in increased participation levels among younger generations.
- Mentored new church leaders, fostering a supportive learning environment and promoting spiritual development.
- Interacted with local community, building relationships with civic organizations and other churches.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Developed strong pastoral relationships by providing spiritual guidance and support to congregation members.
- Delivered engaging sermons, incorporating relevant topics and biblical teachings for spiritual growth.
- Collaborated with church staff to develop comprehensive ministry programs addressing the needs of all age groups.
Zenith Bank PLC, Main Branch
Bank Customer Service Representative
09.2006 - 11.2008
Job overview
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Contributed to the growth of the bank''s customer base through effective cross-selling techniques and personalized service recommendations.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Reached out to existing bank customers and offered personalized support for different needs.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Participated in community events as a representative of the bank, increasing brand awareness and building rapport with potential clients.
- Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Collected feedback from customers to help improve service delivery and banking processes.
- Went above and beyond with service to promote loyalty and support bank goals.
- Mentored junior team members, sharing best practices and fostering a supportive work environment.
- Delivered comprehensive training sessions on new products or services to fellow employees, ensuring consistent knowledge across the branch.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Queen's UniversityKingston, None
Post-Graduate Diploma from Immigration And Citizenship Law
08-2023
University Overview
Lagos State University Lagos Nigeria
Bachelor of Science from Accounting
07-2004
University Overview
Skills
- Immigration inquiries
- Visa applications
- Strong communication skills
- Immigration case file strategies
- Client relationship building
- Case management expertise
- Data organization
- Research and analysis
- Interpersonal effectiveness
- Policy interpretation
- Compliance
- Interviewing techniques
- Language proficiency
- Cross-cultural design
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Creative and critical thinking
- Legal research and review
- Legal analysis
- Legal document preparation
- Legal research
- Legal writing
- Case analysis
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
- Public speaking
- Legal counseling
- Case management
- Client representation and advisement
- Oral debate
- Client representation
- Case law and outcome analysis
- Legal brief preparation
- Problem-solving aptitude
- Client counseling
- Written communication
- Interpersonal communication
Languages
English
Full Professional
Certification
RCIC
ACA
Interests
- Advocacy Campaigns
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Regulated Canadian Immigration Consultant
Lalexcan Immigration Consulting Limited
01.2024 - Current
Child and Youth Worker
Beyond Support Services
09.2019 - Current
Senior Pastor/Startup Founder
Victory Garden Gospel Church Toronto
01.2018 - Current
Church Administrator
RCCG Winners Chapel Michigan USA
03.2017 - 12.2017
Bank Branch Manager
Ecobank Nig
03.2013 - 03.2017
Pastoral Resident
Redeemed Christian Church of God
01.2008 - 03.2017
Bank Customer Service Representative
Zenith Bank PLC, Main Branch
09.2006 - 11.2008
RCIC
ACA
Queen's University
Post-Graduate Diploma from Immigration And Citizenship Law
Lagos State University
Bachelor of Science from Accounting
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