Ayobami Esther Oyedeji
Brandon,Canada
Summary
A dedicated individual accustomed to performing effectively in both collaborative and independent capacities. Strong knowledge of mathematical statistics, economics and business research. Friendly and outgoing emerging professional with expertise in anticipating and proactively identifying and resolving problems. Excellent customer service and management skills.
Overview
2
2
years of professional experience
Work History
Client Advisor
Royal Bank Of Canada, RBC
2023.11 - Current
- Supported clients with daily transactions, withdrawal, deposit and all financial and non-financial related needs.
- Assessed client's viability for financial services and facilitated closings and referrals.
- Provided diverse Customer support by suggesting products and services that best meet the client's needs thereby fostering good business relationships .
- Identified needs and provided tailored financial advice and solution to client when possible at first point of contact.
- Managed risk by adhering to compliance routines, procedures and control to protect clients interest while completing transactions.
Operations Agent (Funding Analyst)
Royal Bank Of Canada, RBC
2023.05 - 2023.08
- Supported client and internally generated requests in accurate and timely manner
- Prioritized workload based on urgency to deliver good service and business efficiency
- Managed clients transaction at first point of contact and worked to resolve issues, referred to a SME (Subject Matter Expert) where applicable following established client escalation protocol
- Followed applicable operational risk policies, processes, standards, and recommendations with due diligence
Administrative Assistant
WFG, World Financial Group
2022.08 - 2023.04
- Handled client correspondence and tracked records to foster office efficiency
- Developed and updated spreadsheet and database to track, analyze and report on performance and sales data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Science - Mathematics
Brandon University
Brandon, MB04.2025
Skills
- Customer Satisfaction
- Strong Organizational skills
- Anti-Money Laundering report
- Due diligence
- Personal and Commercial Lending
- Multitasking and Time Management
- Research and Analytical skills
- Writing
- Problem solving
References
Brodie Gobin * 204 870 0696 * Brodie.Gobin @rbc.com
Ben Karuhije * 204 720 9380 * Ben@cities.church
Timeline
Client Advisor
Royal Bank Of Canada, RBC
2023.11 - Current
Operations Agent (Funding Analyst)
Royal Bank Of Canada, RBC
2023.05 - 2023.08
Administrative Assistant
WFG, World Financial Group
2022.08 - 2023.04
Bachelor of Science - Mathematics
Brandon University
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