Parneet Sidhu
Winnipeg,MB
Summary
Strong leadership and facilitation skills demonstrated the ability to lead and influence others to have a specific impact or effect. Ability to develop, maintain and strengthen business relationships with clients. Worked in an environment which demanded strong interpersonal skills. Proficient in customer service best practices and related options. Willingness to take on added responsibilities to meet team goals. Dedicated to working weekends and evenings to achieve necessary tasks and meet customer needs.
Overview
6
6
years of professional experience
Work History
Client Advisor
ROYAL BANK OF CANADA, RBC
2023.10 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients
- Assisted customers with product selection based on individual needs and preferences
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Financial Services Representative
NATIONAL MONEY MART
2021.09 - 2023.10
- Proactively engage with company's clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Educate and assist clients with using the company's digital capabilities
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Manager
MCDONALD'S
2020.01 - 2023.02
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on tasks to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work.
Social Work Volunteer
Khalsa Aid
2020.03 - 2020.08
- Increased community awareness of available social services by conducting informative workshops and presentations.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Helped distributing food,water, clothing, medical and sanitation supplies during covid.
- Supported clients and families with empathy and compassion during difficult times.
Support Volunteer
All India Pingalwara Charitable Society
2018.06 - 2019.03
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groupsevents.
Education
POST GRADUATION DIPLOMA - Leadership and Management
Manitoba Institute of Trades and Technology
Winnipeg, MB04.2020
Certificate - Sports And Exercise Medicine
Swarnim Gujarat Sports University
Gujarat,India06.2018
Bachelor of Applied Arts -
Punjabi University
06.2017
Skills
- Hardworking
- Money Handling
- Costumer Interaction
- Client Retention Strategies
- Professional Relationship
- Customer Satisfaction
- Time Management
- Team Development
- Problem Solving Ability
Languages
English
Full Professional
Timeline
Client Advisor
ROYAL BANK OF CANADA, RBC
2023.10 - Current
Financial Services Representative
NATIONAL MONEY MART
2021.09 - 2023.10
Social Work Volunteer
Khalsa Aid
2020.03 - 2020.08
Shift Manager
MCDONALD'S
2020.01 - 2023.02
Support Volunteer
All India Pingalwara Charitable Society
2018.06 - 2019.03
POST GRADUATION DIPLOMA - Leadership and Management
Manitoba Institute of Trades and Technology
Certificate - Sports And Exercise Medicine
Swarnim Gujarat Sports University
Bachelor of Applied Arts -
Punjabi University
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