Parneet Sidhu
Winnipeg,MB
Summary
Strong leadership and facilitation skills demonstrated the ability to lead and influence others to have a specific impact or effect. Familiar with Microsoft applications, such as MS Word, PowerPoint, Excel. Ability to develop, maintain and strengthen business relationships with clients. Worked in an environment which demanded strong interpersonal skills. Proficient in customer service best practices and related options Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Client Advisor
Royal Bank of Canada, RBC
05.2024 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Assisted customers with product selection based on individual needs and preferences.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Credit Card Advisor
Royal Bank of Canada, RBC
10.2023 - 04.2024
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
Financial Services Representative
NATIONAL MONEY MART
09.2021 - 10.2023
- Proactively engage with company’s clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Educate and assist clients with using the company’s digital capabilities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Client Service Specialist
BROADSTREET PROPERTIES
05.2023 - 09.2023
- Provided knowledgeable service and support for all customer needs
- Kept employees operating productively and working on tasks to meet business and customer needs
- Accepted and processed payments, updated accounts and issued receipts
- Connected with clients through consultative sales strategies to understand and address requirements, correspondence, and other documents as requested
- Answered customer queries via email or telephone in a professional manner.
SHIFT MANAGER
MCDONALD’S
01.2020 - 02.2023
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on tasks to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Post Graduation Diploma - Leadership and Management
Manitoba Institute of Trades and Technology
Winnipeg, MB04.2020
Business Management
Punjabi University
06.2017
Skills
- Database Administration
- Hardworking
- Outbound Calls
- Money Handling
- Microsoft Outlook
- Costumer Interaction
- Professional Relationship
- Costumer Inquiries
- Customer Satisfaction
- Account Management
- Time Management
- Computer Proficiency
- Team Development
- Problem Solving Ability
- Organized
Languages
English
Timeline
Client Advisor
Royal Bank of Canada, RBC
05.2024 - Current
Credit Card Advisor
Royal Bank of Canada, RBC
10.2023 - 04.2024
Client Service Specialist
BROADSTREET PROPERTIES
05.2023 - 09.2023
Financial Services Representative
NATIONAL MONEY MART
09.2021 - 10.2023
SHIFT MANAGER
MCDONALD’S
01.2020 - 02.2023
Post Graduation Diploma - Leadership and Management
Manitoba Institute of Trades and Technology
Business Management
Punjabi University
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