Summary
Overview
Work History
Education
Skills
Timeline
Server

AYESHA SAYED

Mississauga

Summary

Organized and detail-oriented professional with experience in administrative support, laboratory documentation, and customer service. Skilled in preparing and managing regulatory documentation, coordinating with cross-functional teams, and responding to client inquiries. Proven ability to maintain accuracy in high-volume environments while ensuring compliance with policies and deadlines. Seeking to leverage administrative and operations expertise to contribute as a Customs Coordinator at Charger Logistics.

Overview

5
5
years of professional experience

Work History

Call Centre Agent

Elections Canada
03.2025 - 04.2025
  • Managed 100+ inbound calls per shift, assisting the public with voter registration, ID requirements, and polling inquiries.
  • Provided accurate information using Elections Canada systems while maintaining compliance with federal guidelines.
  • Escalated complex cases to higher-tier support and documented interactions for quality assurance and reporting.
  • Remote

Customer Service Representative

Randstad
06.2024 - 12.2024
  • Assisted customers with account updates, troubleshooting, and inquiries across 50+ calls daily.
  • Resolved complaints and issues on the first call in 80% of cases, contributing to a high customer satisfaction rating (85%+).
  • Tracked and documented all customer interactions accurately in the CRM for compliance and reporting.
  • Remote

Medical Laboratory Assistant 2

Public Health Ontario
02.2022 - 02.2023
  • Logged, sorted, and labeled outbreak and clinical specimens (Monkeypox, COVID-19) ensuring regulatory compliance.
  • Prepared, processed, and documented samples, maintaining strict data accuracy using LIMS systems.
  • Generated reports, coordinated with multiple departments, and resolved discrepancies in sample records and paperwork.
  • Assisted in maintaining regulatory documentation and communicated with lab staff to support operational efficiency.

Medical Laboratory Technician

LifeLabs
12.2020 - 03.2022
  • Received, logged, and tracked patient specimens ensuring proper documentation and data entry.
  • Prepared reagents, operated automated extractors, and supported Real-Time PCR testing workflows.
  • Reconciled pending lists with released reports, ensuring all documentation and records were properly updated.
  • Troubleshot discrepancies in records and communicated effectively with lab staff to maintain compliance.

Server

Boston Pizza, CN Tower
11.2023 - 06.2025
  • Delivered professional customer service by addressing inquiries, resolving issues, and ensuring guest satisfaction.
  • Handled cash transactions, coordinated with staff, and managed tasks in a fast-paced, high-volume environment.
  • Strengthened multitasking and organizational skills transferable to documentation and administrative duties.

Education

Post Graduate Diploma - Biotechnology

Centennial College
Toronto, ON

Bachelor of Science - Biotechnology

University of Mumbai

Skills

  • Customs documentation (PAPS, PARS, ACE/ACI) preparation & processing
  • Strong administrative & record-keeping abilities (Microsoft Office, LIMS)
  • Customer service & issue resolution in high-pressure environments
  • Coordination with drivers, departments, and external stakeholders
  • Invoice, accounts receivable/payable, and report preparation
  • Excellent written & verbal communication
  • Time management & multitasking under pressure

Timeline

Call Centre Agent

Elections Canada
03.2025 - 04.2025

Customer Service Representative

Randstad
06.2024 - 12.2024

Server

Boston Pizza, CN Tower
11.2023 - 06.2025

Medical Laboratory Assistant 2

Public Health Ontario
02.2022 - 02.2023

Medical Laboratory Technician

LifeLabs
12.2020 - 03.2022

Post Graduate Diploma - Biotechnology

Centennial College

Bachelor of Science - Biotechnology

University of Mumbai

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