Maninderdeep Dhillon
Brampton,Canada
Summary
Dynamic and results-driven professional with over 6 years of experience in customer service and sales. Proven track record of exceeding sales targets, building strong client relationships, and providing exceptional customer experiences. Adept at understanding customer needs, presenting tailored solutions, and fostering long-term business relationships. Skilled in cross-functional collaboration, problem-solving, and driving customer satisfaction. Passionate about leveraging communication, negotiation, and product knowledge to deliver measurable results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Safety and Compliance Co-ordinator
Charger Logistics Inc.
01.2023 - 11.2024
- Safety and Compliance officer, handles all safety and compliance inquiries
- Book random and pre-employment drug tests
- Hire and complete pre-employment for new drivers
- Help drivers in all safety inquiries that include border crossing, and post-accident
- Complete driver's FMCSA and profile screening and conduct their appropriate training modules
Manager
Subway
10.2019 - 01.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Supervisor
Tim Hortons
12.2018 - 09.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Cashier Assistant & Baker
Costco Wholesale
05.2018 - 11.2018
- Worked with other associates to support cashiers and management needs.
- Met customer needs through polite, friendly and attentive service.
- Decorated cakes and prepare cookies and breads according to customer requests.
Cashier
Wendy's
01.2018 - 04.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Customer Service Representative
Best Buy
07.2017 - 11.2017
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Professional Baking and Patisseries -
Red River College of Applied Arts, Science, And Technology
Winnipeg, MB12.2018
Skills
- Border crossing process (PAPS, ACE, ACI, and PARS)
- AVAAL border crossing software
- Customer service
- Proficiency in MS Word
- Credit and cash transactions
- Organizational communication
- Written communication
- Data entry
- Preparing payroll
- Team leadership
Certification
- Dispatch Training Certificate
- CPR Certificate
- First Aid Certificate
- Emergency Fire Extinguisher Certificate
- GZ Driving License
- Ontario Food Handler Certificate
Availability
Schedule will be modified with job availability.
References
Available upon request.
Timeline
Safety and Compliance Co-ordinator
Charger Logistics Inc.
01.2023 - 11.2024
Manager
Subway
10.2019 - 01.2023
Shift Supervisor
Tim Hortons
12.2018 - 09.2019
Cashier Assistant & Baker
Costco Wholesale
05.2018 - 11.2018
Cashier
Wendy's
01.2018 - 04.2018
Customer Service Representative
Best Buy
07.2017 - 11.2017
- Dispatch Training Certificate
- CPR Certificate
- First Aid Certificate
- Emergency Fire Extinguisher Certificate
- GZ Driving License
- Ontario Food Handler Certificate
Professional Baking and Patisseries -
Red River College of Applied Arts, Science, And Technology
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