HARLEEN KAUR
Brampton,Canada
Summary
Dynamic and results-oriented logistics professional with expertise in load management, route optimization, and driver coordination. Proven track record of ensuring regulatory compliance, cross-border clearance, and operational efficiency. Committed to delivering seamless transportation solutions. Adept at utilizing advanced logistics tools, optimizing cost-effective strategies, and fostering strong relationships with clients and carriers to exceed business objectives and drive profitability.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Warehouse assistant
Exalt
- Coordinated outgoing shipments
- Communicated with delivery drivers to confirm routes, schedules, and any special delivery instructions for timely and efficient operations
- Monitored warehouse inventory levels, ensuring adequate stock for outgoing orders while assisting with restocking as needed
- Ensured compliance with safety and organizational protocols during the loading and unloading of goods
- Collaborated with team members to resolve logistical challenges, such as delayed shipments or damaged goods, to maintain customer satisfaction
Administrative coordinator
Staples
03.2023 - 08.2024
- Answered and managed a high volume of customer calls, addressing inquiries about products, services, and store policies, while resolving issues to ensure customer satisfaction
- Assisted customers in-person and over the phone with order placements, returns, and tracking, providing clear and accurate information at every step
- Coordinated store operations, including scheduling appointments for business services like printing, shipping, and tech support, ensuring smooth workflow
- Maintained and updated records of customer interactions, sales, and service requests, ensuring accuracy and timely follow-up
- Provided support to the sales and management team by preparing reports, handling cash transactions, and managing inventory updates to streamline store operations
Sales associate
Mark’s
09.2022 - 01.2023
- Suggest complementary products or promotions to encourage larger purchases
- Keep customers informed about the status of their orders, including delays or changes in delivery
- Handle billing, returns, and exchanges professionally to maintain customer trust
- Accurately pick, pack, and label orders to ensure timely delivery to customers
- Monitor stock levels and restock shelves to ensure availability of popular items for customers
Education
College diploma - Social service worker Gerontology
St Clair college
BramptonHigh School -
International Fateh academy
PunjabSkills
- Load booking and planning
- FTL and LTL management
- Hazmat and temperature-controlled loads
- Route optimization
- Driver coordination and support
- Cross-border clearance (CTPAT, FAST, ACE, ACI, PAPS, PARS, CSA)
- Hours of Service (HOS) compliance
- ELD regulations
- GPS tracking and monitoring
- Load Link and DAT Power
- Business analysis and profitability strategies
- Cost-effective logistics solutions
- Carrier compliance monitoring
- Shipment documentation management
- Problem-solving and troubleshooting
- Multitasking in fast-paced environments
- Customer service and communication
- Regulatory knowledge (DOT, FMCSA)
- Scheduling and dispatching
- Attention to detail
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Dispatching
- Standard first aid and CPR
Availability
Sunday to Saturday, Mornings, Afternoons, Nights
Accomplishments
Consistently ranked as a top performer in upselling and cross-selling promotions.
Timeline
Administrative coordinator
Staples
03.2023 - 08.2024
Sales associate
Mark’s
09.2022 - 01.2023
College diploma - Social service worker Gerontology
St Clair college
High School -
International Fateh academy
Warehouse assistant
Exalt
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