AYA JERRICA DE TORRES
311 - 80 Seton Park SE, Calgary,Alberta
Summary
Dedicated and detail-oriented professional with nearly five years of experience in hospital settings, specializing in surgical processing and collaborating closely with medical staff. Familiar in medical terminology, with experience in Epic and Connect Care systems. Skilled in Microsoft Word and Excel, and proficient in navigating Windows applications. Experienced in managing stressful situations with empathy, maintaining confidentiality, and prioritizing tasks efficiently. Adept for maintaining a professional demeanor and providing excellent customer service. Able to work independently and adapt to changing operational needs, including all shifts.
Overview
8
8
years of professional experience
Work History
Surgical Processor
Alberta Health Services
05.2023 - Current
- Maintained strict adherence to sterilization protocols, guaranteeing that all medical devices and instruments were properly reprocessed to prevent infections and ensure patient safety
- Collaborated effectively with healthcare professionals, including nurses and surgeons, to understand their equipment needs and provide prompt and accurate reprocessed medical devices, contributing to smooth surgical operations and patient care
- Maintained comprehensive records of device reprocessing procedures and inventory management, consistently adhering to strict documentation and regulatory compliance standards, ensuring accountability and traceability of all reprocessed medical equipment
- Actively participated in ongoing training programs and stayed updated on the latest advancements in reprocessing techniques, equipment, and industry best practices, resulting in increased efficiency and the ability to adapt to evolving healthcare standards
Product Researcher / Virtual Assistant
Upwork.com
09.2023 - 11.2023
- Researching online distributors to identify potential wholesale product.
- Conducting thorough analysis of products and their performance using Keepa, SellerAMP, and Jungle Scout.
- Communicating with the team to ensure products meet our criteria.
- Keeping up-to-date with industry trends and market changes to identify new profitable products.
Medical Device Reprocessing Technician
Saskatchewan Health Authority
02.2020 - 06.2023
- Exhibited strong attention to detail when assembling and packaging sterile devices, ensuring the accuracy of contents and proper labeling.
- Delivered exceptional customer service when interacting with healthcare professionals, addressing inquiries or concerns promptly, professionally, and courteously.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Ensured compliance with regulatory standards through meticulous record-keeping and documentation of reprocessing activities.
Unit Support
Pasqua Hospital
02.2020 - 08.2020
- Effectively managed and restocked unit supplies, optimizing inventory levels and ensuring that essential medical and non-medical items were readily available for patient care
- Played a vital role in maintaining a clean and safe patient environment by cleaning, disinfecting, and sanitizing instruments and patient equipment, as well as promptly disposing of sharps/biohazardous waste in accordance with departmental procedures and policies to minimize infection risks and ensure a hygienic setting
- Efficiently portered equipment, patients, and supplies (e.g., linen, specimens, charts, pharmacy), ensuring the smooth flow of resources within the unit and facilitating the delivery of patient care
- Assisted in maintaining a smooth unit operation by performing tasks such as picking up and delivering mail, answering phones, taking messages, and greeting clients, contributing to streamlined administrative processes.
Barista
Starbucks
06.2018 - 02.2020
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Crew Member
McDonald's
08.2016 - 12.2017
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Information Technology Services -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB04.2025
Medical Device Reprocessing Technician Certificate -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB02.2020
High School Diploma -
Archbishop M.C. O'Neill High School
Regina, SK01.2018
Bachelor of Science in Information Technology -
Lyceum of The Philippines University
Batangas City, Philippines01.2016
Skills
- Collaboration tools: Microsoft Teams, Zoom
- Data entry and analysis: Excel, Word, PowerPoint
- Programming languages: Python, Java, C
- VMware and Virtual Networking
- Network configuration and troubleshooting
- Operating systems: Windows, Linux, macOS
- System administration and IT infrastructure
- Proficiency in software development tools and IDEs
- Virtualization and cloud computing platforms
Timeline
Product Researcher / Virtual Assistant
Upwork.com
09.2023 - 11.2023
Surgical Processor
Alberta Health Services
05.2023 - Current
Medical Device Reprocessing Technician
Saskatchewan Health Authority
02.2020 - 06.2023
Unit Support
Pasqua Hospital
02.2020 - 08.2020
Barista
Starbucks
06.2018 - 02.2020
Crew Member
McDonald's
08.2016 - 12.2017
Information Technology Services -
Southern Alberta Institute of Technology (SAIT)
Medical Device Reprocessing Technician Certificate -
Southern Alberta Institute of Technology (SAIT)
High School Diploma -
Archbishop M.C. O'Neill High School
Bachelor of Science in Information Technology -
Lyceum of The Philippines University
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