Axel Nawhoua

Detail-oriented and motivated cybersecurity enthusiast seeking an entry-level position to apply academic knowledge in information security and senior bilingual Customer Service Representative with over 15 years of experience serving customers, understanding their requirements, resolving issues, tracking orders, and processing billing. Able to build trust and demonstrate respect through all mediums of communication, by asking questions, listening attentively, and providing specific detail on products and services. Very strong communication, problem solving and organizational skills. Diplomatic, patient and bring honesty and integrity to my work. Enjoy learning new things, helping others, and working as part of a positive team environment.

• Certificate on Data Camps and Internet/Wireless Services (2012)
• Team Leader, Certificate of Completion (2007-2009)
• Basic First Aid Training, Certificate of Completion (2007)
• New Technology Introduction, Certificate of Completion (2007)
• Directives relatives au Processus partenaires pour le rendement et les résultats, Certificat de Complétion (2007)
• Customer Service, Certificate of Completion (2007)
• Introduction to Networking 2.0, Certificate of Completion (2007)
• Administration, Certificate of Completion (2006)
• Reaching for Stellar Service (Module1), Certificate of Completion (2006)
• Caring for Customers (Module2),Certificate of Completion (2006)
• Teaming up for Seamless Service (Module3), Certificate of Completion (2006)
• Healing Customer Relationships (Module4), Certificate of Completion (2006)
• Wholesale, Residential and Business Colocate—ICMS, SOA, CAPPS, OTS, IBS, SAP (2005)