Himani Verma
Mississauga,Canada
Summary
Accomplished professional with expertise in supply chain coordination and client relationship management. Leveraged ERP systems to enhance order process management, achieving a 20% improvement in efficiency. Demonstrated exceptional organizational skills and effective communication, driving continuous improvement and fostering strong client relationships.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
SUPPLY CHAIN/ ORDER MANAGEMENT COORDINATOR
Vytal Filtration Technologies
Concord, Ontario
06.2025 - Current
- Coordinated with suppliers to achieve on-time delivery of materials and components, enhancing supply chain reliability.
- Maintained accurate inventory records in ERP systems, supporting streamlined operations and reducing discrepancies.
- Oversaw order tracking processes to enhance visibility across supply chain operations.
- Managed inventory levels, coordinating with warehouse staff to ensure sufficient stock availability.
- Analyzed past order trends to pinpoint improvement areas in the ordering process, informing strategic decision-making.
- Implemented quality control measures to reduce errors in order fulfillment processes.
- Provided support to sales team by fulfilling requests for quotes, samples, literature.
CREDIT/ACCOUNTS RECEIVABLE ANALYST
General Filtration
Vaughan, Canada
02.2022 - 06.2025
- Negotiated payment arrangements with customers to facilitate prompt payment of outstanding balances.
- Managed costs and billing, resolving financial discrepancies through effective organizational management.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Assist in preparing monthly management reports, quarterly financial statements and board presentations of corporate entities, including related supporting schedules.
- Work with cross functional departments to improve operational efficiency and client services.
- Coordinate with freight forwarder to provide vendors shipping details and obtain shipping updates.
FRONT DESK GUEST SERVICE AGENT
Hampton Inn & Suites by Hilton Toronto Airport
Mississauga, Canada
02.2021 - 09.2022
- Managed high volume of daily check-ins/check-outs, consistently maintaining SALT scores above 85-90%.
- Resolved guest concerns, billing issues, and service escalations promptly and professionally, improving overall satisfaction and loyalty.
- Promoted Hilton Honors program, driving 20% growth in enrollments through proactive guest engagement.
- Utilized Hilton's OnQ PMS for room assignments, group bookings, financial audits, and airline crew accommodations.
- Performed accurate cash handling, credit transactions, and end-of-shift financial reporting.
- Conducted daily financial audits, cash handling, and shift reporting with 100% accuracy.
FRONT DESK LEAD
Hampton Inn by Hilton
Brampton, Canada
02.2018 - 09.2022
- Supervised front desk operations, ensuring a seamless check-in/check-out experience and delivering exceptional guest service in alignment with Hilton brand standards.
- Resolved guest concerns and escalations promptly, enhancing satisfaction and fostering loyalty.
- Managed room inventory, reservations, and group bookings using Hilton OnQ PMS and other internal systems.
- Coordinated with housekeeping, maintenance, and other departments to fulfill guest requests and streamline operational flow.
- Conducted shift audits and prepared daily reports while managing cash and credit transactions to ensure compliance with financial procedures.
- Honored as Hilton honors Champion by signing guests for Hilton rewards program and encouraged repeat stays through exceptional service.
LOGISTIC COORDINATOR
Falcon Motor Xpress Ltd
Caledon, Canada
08.2017 - 01.2018
- Coordinated cross-border freight shipments between US and Canada, achieving timely deliveries and enhancing operational efficiency.
- Prepared and processed customs documentation, including commercial invoices, bills of lading, PARS, and PAPS entries.
- Used ACE and ACI portals to manage customs entries and ensure compliance with CBP and CBSA regulations.
- Utilized logistics and transportation software such as Fleet Manager, Rose Rocket, Project44, and FourKites for load tracking and dispatch.
- Ensured regulatory compliance and documentation accuracy for audits and inspections.
CUSTOMER SERVICE SALES REPRESENTATIVE
OTG Management
Toronto, Canada
12.2016 - 08.2017
- Delivered OTG guest experience by educating guests, making personalized recommendations, up-selling special items, and ensuring a clean environment.
- Assisted customers with purchases, located items, and enrolled them in rewards programs.
- Interpreted customer grievances and negotiated resolutions by providing effective solutions.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained employees regularly on their duties by demonstrating required skills.
Education
MORTGAGE CERTIFICATION - MORTGAGE LICENSE
REMIC
REMIC07-2021
ADVANCED DIPLOMA - BUSINESS MANAGEMENT
Humber College
05-2017
Skills
- Order process management
- Supply chain coordination
- Procurement processes
- Accounts receivable
- Credit management
- Payment negotiations
- Dispute resolution
- ERP systems
- Microsoft Office
- Organizational skills
- Analytical thinking
- Continuous improvement
- Client relations
- Conflict management
- Effective comms
- Continuous improvement
Hobbies and Interests
- READING
- EXPLORING
- SWIMMING
- INVESTING
Languages
English
Professional
Hindi
Native/ Bilingual
Certification
Introduction to non-woven
Affiliations
CPR, Health & Safety Workshop
Timeline
SUPPLY CHAIN/ ORDER MANAGEMENT COORDINATOR
Vytal Filtration Technologies
06.2025 - Current
CREDIT/ACCOUNTS RECEIVABLE ANALYST
General Filtration
02.2022 - 06.2025
FRONT DESK GUEST SERVICE AGENT
Hampton Inn & Suites by Hilton Toronto Airport
02.2021 - 09.2022
FRONT DESK LEAD
Hampton Inn by Hilton
02.2018 - 09.2022
LOGISTIC COORDINATOR
Falcon Motor Xpress Ltd
08.2017 - 01.2018
CUSTOMER SERVICE SALES REPRESENTATIVE
OTG Management
12.2016 - 08.2017
MORTGAGE CERTIFICATION - MORTGAGE LICENSE
REMIC
ADVANCED DIPLOMA - BUSINESS MANAGEMENT
Humber College