Lise Vachon
Sutton,ON
Summary
I have solid proficiency in customer service, sales support, and order management from working at Techtronic Industries Canada (TTI Canada), a leading manufacturer and distributor of power tools, outdoor products, and floor care appliances.
I began my career at TTI Canada as a bilingual customer service representative for Milwaukee Tools, where I handled inquiries, complaints, and orders from French and English-speaking customers across Canada. In 2008, I moved to the TTI Floorcare division, where I supported the sales team and retailers of Hoover and Dirt Devil products. I processed orders, invoices, and returns, resolved issues, answered questions, and ensured customer satisfaction. I was passionate about delivering excellent service and solutions to our customers and partners, and I enjoyed working with a dynamic and collaborative team at TTI Canada.
Overview
24
24
years of professional experience
Work History
Bilingual Sales Support-Order Management
Techtronic Industries Canada
02.2008 - 11.2023
- Worked closely with sales representatives to ensure accuracy and timeliness of order entry
- Coordinated with warehouse and shipping teams to ensure timely delivery of orders
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns
- Managed and processed all incoming orders from multiple channels, including via EDI, email, phone, and online platforms such as Commerce Hub-Amazon Vendor Central- SPS Commerce and Vendor Net
- Processed returns and credits.
Bilingual Customer Service Rep
Techtronic Industries Canada (Milwaukee Tools)
02.2000 - 02.2008
- Assisted customers with inquiries, complaints, and product information
- Processed orders, returns, and exchanges accurately and efficiently
- Provided exceptional customer service in both English and French to consumers, distributors and service centers.
Skills
- Microsoft Office Suite (Word, Excel, Outlook, and Teams
- Oracle database
- Years of working experience interacting with people and businesses in a professional capacity
- Strong problem-solving and decision-making
- Customer service
- Friendly, positive attitude
- Flexible and adaptable
- Remote office availability
Accomplishments
President's Quarterly Award. Techtronic Industries Canada
Award recipient for Q1 -2022
Q4-2014 Q4-2012 Q1-2010
Attended and completed Communication Courses supplied by TTI Canada and facilitated by DoubleDigit Sales. Professional Training and Coaching in 2017- 2018 - 2019 .
Timeline
Bilingual Sales Support-Order Management
Techtronic Industries Canada
02.2008 - 11.2023
Bilingual Customer Service Rep
Techtronic Industries Canada (Milwaukee Tools)
02.2000 - 02.2008
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