Summary
Overview
Work History
Education
Skills
Certification
Nurse Club
Timeline
Generic

Avalon Ramos

Vacaville

Summary

Proven customer service expert with a record of resolving conflicts and boosting customer loyalty at Cool Patch Pumpkins. Demonstrates exceptional critical thinking and cash handling accuracy. Excels in active listening and fostering teamwork, ensuring high-quality service and a positive work environment.

Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Associate

In N Out Burger
06.2023 - 01.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Customer Service Representative

Cool Patch Pumpkins
09.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Cool Patch Pumpkins
09.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Vacaville High School
Vacaville
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Cash handling accuracy
  • Time management mastery
  • Organization

Certification

Cardiopulmonary Resuscitation Certification, Lifeguard Certification, OSHA's Bloodborne Pathogens Training, Stop The Bleed, Public Safety/Lay Rescuer Naloxone Administration Course

Nurse Club

The Nurse Club that I am involved in at Vacaville High School focuses on promoting health awareness to educate students on various health-related topics including health education, peer support, and handling medical related tools. In this club, we get to complete various patient assessments, complete bloodborne pathogens standards, perform CPR, use an AED, and properly administer both emergency epinephrine auto-injector and naloxone. We learn how to calculate drug dosages, prepare medication and administer an injectable medication while following the six rights of medication administration. We are able to successfully place an intravenous line and can perform vision and hearing screenings. 

Timeline

Store Associate

In N Out Burger
06.2023 - 01.2025

Customer Service Representative

Cool Patch Pumpkins
09.2022 - 11.2022

Customer Service Representative

Cool Patch Pumpkins
09.2021 - 11.2021

Cardiopulmonary Resuscitation Certification, Lifeguard Certification, OSHA's Bloodborne Pathogens Training, Stop The Bleed, Public Safety/Lay Rescuer Naloxone Administration Course

Vacaville High School
Avalon Ramos